Maintenance Customer Service Manager - Utilities Operations

Minimum Qualifications:

Bachelor's degree in a related field and five years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.

Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM), or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.

If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participate in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP at or before two years after their hire date.

Preferred Qualifications:

• Ten (10) years of facilities experience
• Five (5) years of facilities leadership experience
• Experience with UT System Deferred Maintenance Planning
• Experience with managing service contracts within the UT System

Job Summary:

Responsible for providing leadership of collaborative efforts within Property Services Facilities. Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman-level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects, from minor renovation/repairs in a business office to major construction of new healthcare, research, and/or academic/business facilities.

Job Duties:

• Lead and manage assigned areas in such a way that supports quality patient care, student success, research advancement, revenue growth, and a positive customer experience
• Provide leadership and quality assurance of assigned areas to ensure proper maintenance, service delivery, and compliance with institutional standards
• Perform all human resource-related actions for your assigned team
• Perform all business services-related actions for your assigned area
• Provide subject-matter expertise in construction, operations, and planning as needed
• Support institutional events to ensure their success
• Manage institutional deferred maintenance reporting data
• Serve as an E1 team member (ride-out or recovery) for disaster/hurricane response
• Participate in the manager on-call rotation for evening and weekend coverage
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Decision-Making Responsibility:

Maintenance Customer Service Managers are permitted to make the necessary decisions and therefore are responsible for:

• Departmental budget decisions.
• Maintain daily operations.

o Deploy personnel, equipment, and contractors to make the necessary repairs to facilities.

• On-Call responsibilities.

o Deploy personnel, equipment, and contractors to make the necessary repairs to facilities to restore operations in emergency responses.

• Schedules.
• Supplies.
• Administering discipline and coordination with HR.
• Communication with Leadership, internal and external customers.

Working Environment/Equipment:

Hospital (including a prison hospital), clinical, laboratory, academic, and/or office environments. May be exposed to such occupational hazards such as communicable diseases and harmful chemicals. Some exposure to weather and physical hazards. Exposure to mechanical and electrical hazards, and may be required to work in high locations or crawlspaces.

• Exposure to areas under construction.
• Usual working conditions found in craft shops and mechanical rooms.
• Exposure to adverse weather conditions or temperature extremes.
• Exposure to electrical/mechanical hazards.
• Proper safety and precaution must be closely observed when operating and repairing specialized equipment and systems.
• Climb ladders and stairways and work on building rooftops at high elevations.
• Work in confined spaces such as ceilings, under-floor crawlspaces, and manholes.
• May be required to work extended hours or rotating shifts.
• BSL3, BSL3E, and BSL4 bio-containment level laboratories.

Salary Range:

Actual Salary commensurate with experience.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Compensation