POSITION PURPOSE
Coordinates and audits department processes, scheduling work to be performed by maintenance personnel. Assists with day-to-day Operations Maintenance coordination and project implementation.
RESPONSIBILITIES AND RESULTS
Dispatches emergency work orders and/or PM s to appropriate skilled trade s maintenance member, utilizing radio, ensuring all work orders are appropriately scheduled. Prioritizes non-emergency work orders based on level of urgency and equipment criticality. Coordinates with vendors for onsite visits.
Supports Maintenance department's maintenance system, per established timing schedule.
Assigns dates for work to be performed. Performs input on computerized maintenance system, creating work orders, and entering labor and parts costs. Audits and corrects information and resolves problems to ensure accuracy of reported data.
Maintains weekly payroll records in automated timekeeping system to ensure accurate payroll data is reported;assists members with resolving issues with Payroll. Logs hours and reasons for absences and communicates absences with Maintenance Supervisor.
Maintains asset tagging records and equipment information files. Enters data in computerized maintenance system for asset management, including new equipment warranties, supplier, and contact information. Updates and organizes equipment manuals, blueprints, files, and other information materials, ensuring integrity of all information materials.
Administers department Enterprise Maintenance Planning and Control (EMPAC) Preventive
Maintenance (PM) system. Enters new PMs in EMPAC, maintains PM system, and issues PM work orders to lead members for distribution to ensure all EMPAC administration is complete and correct. Enters labor tickets to EMPAC and runs open work order reports in EMPAC.
Prepares Maintenance activity reports, ensuring all administrative documentation for reports is current and correct. Provides historical maintenance information concerning departmental equipment in response to verbal requests. Creates, stores, and updates pertinent spreadsheet, word document, and graphic summations.
Performs project management activities as assigned, including performing research, making supplier contact, implementing program, and following-up with vendor.
Represents department at monthly EMPAC users meeting. Communicates issues and reports any new developments/issues back to department members. Attends EMPAC super users meetings;communicates back to department to ensure EMPAC information is communicated to appropriate parties.
Trains department members in EMPAC and spreadsheet applications and all new computerized systems.
Responds to telephone requests and inquiries to provide resolution. Serves as first-line problem solver for EMPAC issues.
Maintains inventory of office supplies, orders new supplies, and resolves issues with vendor. Researches new office equipment and makes recommendation for purchase. Sorts, routes, and/or posts mail.
Coordinates department travel arrangements, appointments, and other schedules, ensuring travelers have necessary travel plans completed.
Utilizes personal computer (PC), keyboard, mouse, and various software tools whileperforming functions of position.
QUALIFICATIONS
Education
High school diploma or equivalent.
Associates degree in business or equivalent preferred.
Work Experience
One year administrative or office management experience, including experience with spreadsheet, word processing, presentation, and automated timekeeping (i.E. WorkForce) applications.
Enterprise Maintenance Planning and Control (EMPAC) and Business Objects software experience preferred.
Skills and Knowledge
Proficient PC and keyboard/mouse skills required.
Working familiarity with various software programs, including word processing and spreadsheet applications required. Demonstrated working knowledge of relational software;ability to develop and run basic reports and queries.
Excellent interpersonal, written and verbal communication, coordination, administrative, analytical, problem-solving, and negotiating skills.
Ability to be regularly exposed to production environment.
BEHAVIORAL REQUIREMENTS
Job Competencies
Developing Plans - Clearly defines goals and the actions required to accomplish them;considers possible changes, constraints or other obstacles that might impact plans;accurately estimates time and resources need to accomplish tasks.
Prioritizing and Organizing Work - Allocates time and attention based on what is the most important to achieve key goals and objectives;approaches work in an organized and systematic manner;effectively manages tasks, information, and requests.
Accepting Responsibility - Takes accountability for delivering on commitments;owns mistakes and uses them as opportunities for learning and development;openly discusses his/her actions and their consequences both good and bad.
Displaying Technical Expertise - Keeps his/her technical skills current;effectively applies specialized knowledge and skills to perform work tasks;understands and masters the technical skills, knowledge, and tasks associated with his/her job;shares technical expertise with others.
Delivering High Quality Work - Critically reviews work processes to ensure quality;addresses problems that could impact quality;makes sure project deliverables and services meet all requirements and expectations;does not make the same mistakes twice.
Building and Supporting Teams - Shows enthusiasm toward being a member of the group;actively participates in team meetings and activities;leverages the skills and interests of coworkers to achieve goals and solve problems;supports team decisions.
Cultural Competencies
Acts as Champion for Change - Challenges status quo;encourages people to question existing methods, practices, and assumptions;supports people in their efforts to try new things
Adapting to Others - Changes his/her interpersonal style and approach based on the circumstance;modifies his/her approach based on cues from others;makes an effort to treat people in a way that makes them feel comfortable and respected
Navigating Organizations - Understands how work gets done in organizations;builds networks that allow him/her to efficiently drive projects through the organizational structure;maximizes productivity while staying within constraints of formal organizational policies and rules
Pursing Self-Development - Demonstrates ambition and desire to move forward in his/her career;engages others in discussions about career development;seeks feedback on ways to increase his/her performance;takes advantage of opportunities to build new skills and capabilities
Serving Customers - Builds strong relationships with customers;stays aware of customer needs, concerns and satisfaction;responds promptly to customer questions and requests;effectively manages customer expectations
Supporting Coworkers - Responds positively to requests;helps others achieve their goals;considers how his/her actions will impact others;looks for ways to contribute to the team
RELATIONSHIPS
Internal Contacts - Daily contact with plant production and engineering department members to exchange information. Frequent contact with Maintenance personnel at partner locations.
External Contacts - Frequent contact with customers, suppliers, and service representatives to exchange information.