Maintenance Control Specialist II

Maintenance Control Specialist II- Chicago

Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.

JOB SUMMARY

• Provide planning, reporting and analysis of maintenance operations that service airline IFE programs. Coordinate maintenance with PTS service locations and airline maintenance operations centers to provide resources to clear open defects in the shortest possible time. Additional areas of responsibility will include global maintenance planning, inventory management, trending, statistical analysis, presentation preparation and issues management.

MAJOR RESPONSIBILITIES.Description

• Create and analyze various reports for management review, including Daily Operations Report listing open deferrals and aircraft with severe IFE degradation. Utilize databases for tracking and problem resolution. Coordinates and follows-up on maintenance activities to assist departments complying with all required maintenance requests. Ensure all discrepancies are addressed and rectified in a timely manner.
• Utilize airline approved technical manuals including Aircraft Maintenance Manuals (AMM), Aircraft Illustrated Parts Catalogs (AIPC), and the Software Configuration Index (SCI). Maintain in-depth knowledge of all products and installations as defined in the assigned service agreement(s).
• Assist with real-time troubleshooting of all IFE system configurations via in-flight or ground based calls. Respond to airline and internal technical questions to develop sustainable solutions to resolve discrepancies expeditiously, while continuing to maintain favorable customer relations.
• Support in-service operations by coordinating throughout the program with functional departments; Logistics, Quality Assurance, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering.
• Assist with department training to maintain a basic knowledge of all departmental processes, products and services.
• Functions as communications focal to the airline, internal customers, third party suppliers and/or OEM as required for technical issues. Support conference calls with various engineering groups, and PTS Operations.
• Keep management informed of all IFE maintenance issues that may impact customers’ service.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in appropriate discipline or a combination of education and related experience.
• Six years of related experience or three years demonstrated competency in the Maintenance Control
• Specialist I role.
• Engineering, project engineering, or project/program management experience preferred.
• Airline operations and 24/7 technical support center experience preferred.
• IT and network experience highly preferred.
• IFE, cellular and satellite communication experience highly desired.
• FAA Airframe & Powerplant License preferred.
• Linux Basic and Linux Plus or equivalent experience with the Linux Operating system preferred.

The annual wage range for this position is $66,000- $111,000. The final offer amount may vary and is based on the candidates' experience. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.