Mail Room Team Lead - Onsite - Rancho Cordova, CA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Mail Room Team Lead to support operations for California's Medi-Cal program at our Rancho Cordova office.

In this role, you will help lead the day-to-day activities of a high-volume mail room operation responsible for receiving, sorting, opening, preparing, scanning, and distributing incoming mail and documents. You will coordinate daily workflow, monitor production and quality, train and support team members, and help ensure work is completed accurately and within established service level requirements.

This is a hands-on lead position. In addition to coordinating the work of the team, you will actively support mail room processing activities as needed to keep production moving and meet daily operational goals.

Your role in our mission

• Coordinate and direct daily mail room workflow, including receiving, sorting, opening, preparing, scanning, routing, and distributing high volumes of incoming mail and documents.
• Provide day-to-day guidance and support to mail clerks, document scanners, production clerks, and other team members, including assisting with training and monitoring workflow and productivity.
• Monitor production volumes, quality, inventory, and service levels; complete required production and quality reports and escalate discrepancies or operational concerns to management.
• Ensure mail, files, documents, and other materials are received, retrieved, processed, and delivered accurately and within established procedures and service level agreements (SLAs).
• Help maintain an organized and secure work environment while ensuring confidential information is handled appropriately and in accordance with applicable privacy, security, and HIPAA requirements.
• Partner with supervisors and managers to address workflow issues, support operational priorities, communicate procedures, and assist directly with mail processing and other production activities as needed.

What were looking for

• High school diploma or equivalent.
• Experience working in a mail room, document processing, scanning/imaging, records management, production, warehouse, administrative operations, or a similar high-volume environment.
• Previous experience as a team lead, senior team member, workflow coordinator, or in a position responsible for providing day-to-day guidance to other employees is preferred.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks, maintain accuracy, and meet production deadlines.
• Strong communication skills and the ability to work independently while effectively supporting a team in a fast-paced production environment.
• Ability to follow written and verbal instructions, maintain confidentiality, and consistently follow established policies, procedures, and quality standards.

What you should expect in this role

• This is a 100% onsite position at our Rancho Cordova, CA office. Remote or hybrid work is not available for this role.
• Work is performed in an office/mail room production environment and may involve repetitive tasks throughout the workday.
• The position requires frequent standing and walking and may require bending, twisting, reaching, and other physical activity associated with mail room operations.
• Must be able to periodically lift and move materials weighing up to 35 pounds.
• This is a hands-on lead role that may require assisting with sorting, processing, scanning, and distributing mail to support daily production needs.

This posting is being used to build a pipeline of qualified candidates for current and future opportunities.

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The pay range for this position is $37,500 - $53,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.