Mail Center and Reprographics Department Manager

We are seeking Experienced candidates to work full time hours in office services and/or facilities services to join our team in NYC! Ideal candidates will be ready to grow their career in facilities and office services, and to take advantage of internal opportunities at IST Management for training and development toward advancement into management roles. The Department Manager will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services and facilities maintenance and coordination. 

Hours: 7:30am to 4:30pm - Mon-Fri w/ 1 hour break with availability to work Over Time

Hourly Compensation: $27.00/hr-$27.00/hr USD

Who We Are

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. 

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

You can check out istmanagement.com for more info on us!

The Department Manager will be responsible for providing on-site facilities and office services. Other duties include:

• Oversee the daily operation of mailroom and reprographics operation
• Professional and friendly customer service; verbal and written interaction with internal and external clients
• Office services, to include: mailroom coordination and mail services, set ups and break downs for conference room meetings, shipping and receiving, copy and reprographics services, and general office assistance
• Facilities services, to include: general upkeep and maintenance of facility with special care paid toward common areas, coordination with janitorial staff to ensure clean and safe environment, inspections and coordination of all vendor services for repairs/installations for all components of facility - including electrical, plumbing, elevator, parking lot etc., and office moves and space planning related tasks
• Manage inventory of supplies and equipment
• Light administrative duties
• Participate in cross-training for meeting and conference services
• Maintain all logs and reporting documentation; attention to detail
• Managing a team of employees
• Oversee employees' performance, provide guidance and support
• Manage the reciprocal relationship between staff and the organization so that each is successful
• Assist with developing and implementing policies and procedures

Ideal candidates will possess excellent customer relationship management skills, have 1-2+ years’ experience managing relevant office services.

• Mailroom Experience preferred
• Reprographics experience preferred
• Excellent Communication Skills – Verbal and Written
• High school diploma or GED and US authorization to work for any employer
• Competency in performing multiple functional tasks; capable of lifting up to 55 pounds
• Advanced MS Office Suite skills; Excellent communication skills both verbal and written
• Managerial skills; ability to train employees

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.