Mac Device Administrator / Desktop Support

Role: Mac Device Administrator / Desktop Support

Location: Norcross, GA

Job Type: Contract

Rate: $30/hr

Job Descriptions:

• The Mac Device Administrator is responsible for managing, securing, and supporting Apple macOS and Windows devices across the organization.
• This role ensures reliable device performance, security compliance, and a high-quality end-user experience.

Key Responsibilities

• Manage and administer macOS and Windows devices using MDM solutions (e.g., Intune, Jamf Pro, Kandji).
• Deploy, configure, patch, and maintain macOS and Windows systems and applications.
• Enforce security policies including FileVault, malware protection, and OS compliance.
• Provide Tier 2/3 support for Mac and Windows related hardware and software issues.
• Automate device management workflows using scripts and profiles.
• Maintain device inventory, licensing, and asset lifecycle management.
• Collaborate with IT security and service desk teams.
• Document standards, procedures, and troubleshooting guides.
• Provide hands-on desktop, laptop, and peripheral support for Windows and macOS
• Troubleshoot hardware failures, OS issues, application errors, and user accounts
• Perform workstation imaging, setup, and deployment for new hires and replacements
• Support printers, scanners, AV equipment, and other office peripherals

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.