Title: M365 System Administrator
Location: Hybrid (Austin, tx)
Candidates must be based in Austin, Texas or surrounding area within a 50-mile radius.Candidate Characteristics:- Experience with a Texas State Agency
- Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
- Knowledge of Microsoft 365 and Azure licensing models.
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Responsibilities:The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.
User Support- Issue resolution and support for all M365 services.
- Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
- Escalation point, for complex technical issues unresolved by Service Desk
Analysis & Reporting- Analyze usage, performance, and audit reports to identify trends and potential problems.
- Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
- Familiarity with Active Directory; Entra ID; PowerShell; etc.
M365 Tenant Administration- Manage and maintain M365 security policies and compliance requirements.
- Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
- Participate in planning and implementation of IT projects related to M365 services.
Collaboration- Work with business units to gather requirements and implement solutions that improve productivity.
- Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
Process Improvement- Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained
**Location of job: Role requires onsite presence 4–5 days per week. Candidates must reside in the Austin area and be authorized to work in the U.S. Qualifications:Minimum (Required):| Years | Skills/Experience |
| 7 | Experience administering M365 environments in a large organization |
| 7 | Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive |
| 7 | Experience implementing governance and compliance policies in a public sector or regulated environment. |
| Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva). |
| Excellent analytical and problem-solving skills. |
| Strong communication and stakeholder management abilities. |
| Ability to create technical documentation and deliver user training. |
| Strong collaboration skills and experience working with cross-functional IT teams. |
Preferred (Optional):| Years | Skills/Experience |
| Experience with SAM tools (e.g., Snow, Flexera, ServiceNow). |
| Knowledge of Microsoft 365 and Azure licensing models. |
| Familiarity with compliance frameworks and audit processes. |