Luxury Store Manager - IWC Schaffhausen - International Plaza

IWC Schaffhausen

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For 80 years, we've built a legacy of trust, excellence, and elevated experiences - offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with IWC Schaffhausen.

Founded in 1868 in Schaffhausen, Switzerland, IWC combines precision engineering with a timeless design aesthetic. Known for its exceptional mechanical timepieces, IWC has become synonymous with technical mastery, aviation-inspired innovation, and iconic collections such as the Portugieser, Pilot's Watches, and Portofino. Every IWC timepiece reflects a legacy of craftsmanship, precision, and durability - embodying the same uncompromising standards of excellence that define REEDS Jewelers.

Tampa offers a booming economy, vibrant cultural scene, and upscale residential communities that fuel a thriving luxury retail market. International Plaza & Bay Street serve as premier destinations for high-end shopping, while Citrus Park and Tyrone Square provide strong regional customer bases. Luxury sales professionals benefit from Tampa's blend of locals, business travelers, and year-round tourism. The city's waterfront living, strong job market, and rich amenities make Tampa a dynamic place to build both career and lifestyle.

This boutique is exclusively operated by REEDS Jewelers under the IWC Schaffhausen brand, offering an opportunity to lead a store dedicated to a legacy of Swiss craftsmanship, innovation, and refined design. We're looking for a driven, polished, and visionary Boutique Manager to lead an exceptional team, deliver an unforgettable client experience, and uphold the excellence of the IWC Schaffhausen brand. This is more than a job, it's a chance to champion a luxury brand, shape a high-performing team, and drive impact through leadership, strategy, and connection.

What You'll Do

Sales & Business Leadership

• Own store performance, delivering on sales goals, KPIs, and profitability
• Forecast and analyze sales to identify growth opportunities
• Act as a brand ambassador and selling leader on the floor
• Drive strategic merchandising, inventory positioning, and promotional execution

Client Experience & Community Engagement

• Inspire a client-first culture with luxury service standards
• Oversee an appointment-driven business model and exceptional hosting
• Lead personalized outreach and clienteling programs
• Conceptualize and execute events that drive traffic and deepen client loyalty
• Partner with corporate teams to deliver high-impact marketing and PR initiatives

Team Development

• Recruit, onboard, and retain top-tier luxury talent
• Foster a performance-driven team through coaching and accountability
• Deliver consistent feedback and conduct monthly performance touchpoints
• Ensure completion of training programs, product education, and selling skills

Operations & Store Standards

• Ensure accuracy in inventory, shrink control, and POS systems
• Maintain boutique presentation in line with visual standards
• Oversee payroll, scheduling, and expense management within budget
• Execute all store operations with efficiency and excellence

Our Values

We lead through REEDS' core principles:

• Integrity - Do what's right, always
• Performance Excellence - Drive results and growth
• Stewardship - Build trust at every turn
• Professionalism - Lead with confidence and consistency
• Entrepreneurial Spirit - Think boldly, act decisively
• Team Orientation - Support, uplift, and collaborate
• Passion - Love what you do and share it with others