Luxury Service Manager

SERVICE MANAGER — LUXURY BRANDSReliable Lexus BMW of Springfield & Audi SpringfieldReliable Superstore | Springfield, Missouri

We are looking for a proven dealership Service Manager who understands that in a luxury automotive environment, the customer experience is everything.Every phone call. Every text. Every email. Every conversation. Every service visit.Every customer touch point must deliver a luxury experience.You will lead a high-performance service department with a relentless focus on customer satisfaction, communication, accountability, productivity, and profitability.

THE EXPECTATIONYour mission is straightforward:Deliver an exceptional luxury customer experience while building a highly accountable, profitable service operation.You will lead and develop our Service Advisors and Technicians, establish clear expectations, measure performance, coach your team, and hold people accountable for results.We expect our Service Manager to be highly visible, hands-on, and engaged with both customers and employees.

CUSTOMER EXPERIENCELuxury customers expect more—and we expect our team to deliver more.You will set and enforce the standard for:

•    Detailed, timely, and proactive customer communicationProfessional communication by phone, text, email, and face-to-face
•    Clear explanations and consistent updates throughout the repair processImmediate ownership of customer concerns
•    Exceptional vehicle delivery and follow-upCustomer retention and long-term relationship building

Our customers should never have to chase us for an update.We don't wait for a CSI survey to discover whether we delivered a great experience. We build that experience into every interaction.

LEADERSHIP & ACCOUNTABILITYYou must have proven experience managing a dealership service team and know how to get results from both Service Advisors and Technicians.You will be responsible for:

•    Setting clear performance expectationsDriving accountability and productivity
•    Coaching and developing employeesAddressing performance issues quickly
•    Building a culture of urgency, professionalism, and teamworkConsistently achieving strong CSI and customer retention
•    Improving department production and profitability

Accountability is not optional. Results matter.Corporate, manufacturer, and dealership policies and procedures must be followed—every time.

Previous Dealership Service Manager experience is required.We are looking for a leader with a proven track record of:Managing Service Advisors and Technicians

•    Delivering strong CSI resultsDriving profitable service operations
•    Handling demanding customers professionallyLeading with urgency, professionalism, and accountabilityYou must understand that luxury service is not about the logo on the building. It's about how the customer is treated every time they interact with us.

LEAD THE STANDARD.If you are a high-energy, results-driven dealership Service Manager who knows how to lead people, deliver a luxury customer experience, drive CSI, and build a profitable service department, we want to talk to you.Join Reliable Lexus BMW of Springfield & Audi Springfield and lead a team representing some of the world's most recognized luxury automotive brands.Luxury service isn't a slogan. It's our standard.Apply today.