LTU Water - Office Specialist

City of Lincoln NE

Lincoln, NE

Apply

JOB DETAILS

SALARY

$24.03–$29.07 Per Hour

SKILLS

Administrative Skills, Apiary/Beekeeping, Business Practices, Calendar Management, Communication Skills, Community and Social Services, Compensation and Benefits, Construction, Customer Relations, Customer Service Management, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Employee Relations, Establish Priorities, Event Management, High School Diploma, Life Insurance, Mail Processing, Microsoft Office, Multitasking, Operational Audit, Operational Communications, Operational Support, Operations, Operations Management, Operations Processes, Organizational Skills, Plan Meetings, Prepare Correspondence, Process Improvement, Project Tracking, Record Keeping, Records Management, Resolve Customer Issues, Standard Operating Procedures (SOP), Team Player, Technical Support, Time Management, Tuition Reimbursement

LOCATION

Lincoln, NE

POSTED

18 days ago

LTU Water - Office Specialist

Salary

$24.03 - $29.07 Hourly

Location

Lincoln, NE

Job Type

Full time/probationary or status

Job Number

202600287-2

Department

Transportation & Utilities Department

Division

Water

Opening Date

05/20/2026

Closing Date

5/28/2026 11:59 PM Central

Description
Benefits
Questions

Job Posting Information

Lincoln Water System (LWS), a division of the City of Lincoln's Transportation and Utilities Department (LTU), is seeking a detail-oriented and customer-focused Office Specialist to provide operational and administrative support for Water Operations programs including Construction, Meter Replacement, Cross Connection Control, and Water Service operations.

This position performs specialized administrative, technical, and customer service functions related to water operations support, scheduling, work order coordination, customer communication, and operational tracking. The role supports field operations by maintaining accurate records, coordinating appointments, tracking projects, and helping ensure efficient daily operations across multiple service areas.

LTU is comprised of nearly 600 employees dedicated to delivering reliable transportation and utility services to the community. We value professionalism, accountability, innovation, teamwork, and public service.

Nature of Work/Examples of Work Performed

Technical & Water Service Support

Provide accurate and timely information to staff, contractors, customers, and the public regarding water operations and service activities
Support operational programs including Construction, Meter Replacement, Cross Connection Control, and Water Service operations
Manage operational events including taps, service lines, meters, inspections, appointments, and related work orders
Initiate, update, track, and close work orders and operational events within Beehive and other systems
Enter, maintain, review, and verify operational data and records for accuracy and completeness
Coordinate scheduling activities and maintain appointment calendars for field operations and customer service requests
Research missed appointments, service issues, and operational discrepancies and prepare appropriate customer correspondence
Review and reconcile daily operational events to ensure scheduling accuracy and proper workflow coordination
Communicate with customers regarding service requirements, operational updates, scheduling changes, and follow-up activities
Organize, maintain, and process operational documentation, reports, field records, and technician-related materials
Run reports and perform quality checks on operational work orders, tracking systems, and project activities
Coordinate with supervisors and operational staff to support workflow efficiency and project completion
Handle customer concerns and coordinate dispatch or communication with appropriate personnel
Maintain and update procedure manuals, operational records, and standard operating procedures
Support ongoing training, cross-training, and process improvement initiatives

Customer Service

Assist walk-in and phone customers in a courteous, professional, and efficient manner
Schedule appointments and coordinate customer service requests related to water operations activities
Prepare operational correspondence, notices, reports, and documentation as assigned
Perform data entry, filing, records management, bulk mailing preparation, and other administrative duties
Enforce established visitor sign-in and facility security procedures
Support special projects, meetings, and departmental operational needs
Communicate operational concerns, workflow issues, and customer service matters to supervisors as appropriate

Teamwork & Professionalism

Maintain strong working relationships with staff, officials, and the public
Demonstrate reliability, accountability, and consistent attendance
Promote a respectful, positive work environment
Work independently and show initiative
Complete all required training and certifications

Additional Duties

Maintain organized workspaces and documentation
Participate in cross-training and process improvement
Perform other duties as assigned

Desirable Knowledge, Abilities & Skills/Desirable Training & Experience

Strong organizational and multitasking skills
Experience with data entry and tracking systems
Excellent communication and customer service skills
Ability to handle high-volume, detail-oriented work
Proficiency in Microsoft Office or similar tools
Ability to work independently and as part of a team
Experience in utilities, construction coordination, or municipal services
Familiarity with databases

Minimum Qualifications/Necessary Special Requirements

Graduation from high school or equivalent supplemented by coursework in business practices and two years of experience in complex clerical work; or any equivalent combination of training and experience that provides the desirable knowledge, abilities, and skills.

We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees professional and personal lives. The following benefits are available for this position:

Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.
We encourage a healthy work-life balance by offering 10 days of vacation leave, over 12 days of sick leave, 11 paid holidays, and 2 personal convenience days annually that you begin accruing upon hire.
All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!
30 days of Paid Parental Leave
Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.
5 days of Funeral and Bereavement Leave
$71,000 of Life Insurance
$1,213 of Tuition Reimbursement
401(a) Retirement Plan. If you make a 7% contribution, the City will contribute 9%
Employer provided Post Employment Health Plan for eligible medical expenses for after you leave City employment.
Optional benefits include:
Medical and/or Dependent Care Flexible Spending Accounts
Allstate Voluntary Plans
Supplemental Term Life
Deferred Compensation Plans

APPLICATION COMPLETION ACKNOWLEDGEMENT To successfully complete your application, please make sure you read each statement below and check ALL boxes prior to submission.

1. This application is hand scored.
1. ALL questions must be fully answered to receive full credit.
1. "See Resume", or answers such as "See ___" are not acceptable responses and may not receive full credit.
1. ALL employers and education referred to in answers must be listed in the Work History and Education sections of the application for verification and to receive full credit.
1. I understand I am responsible for the accuracy and completeness of my application.
1. I Acknowledge that I have read and understand each of the above statements.

Do you currently work for the City of Lincoln?

If yes, please list the department in which you work, your title, and your date of hire.

Instructions: For each question below, select the experience level that best describes your background and provide details regarding where and how you obtained the experience. Include employer names, job duties, software used, and approximate length of experience where applicable.

Acknowledged

Customer Service & Public Interaction Describe your experience providing customer service in a professional office, utility, municipal, or public-facing environment. Include experience handling phone calls, walk-in customers, scheduling appointments, resolving complaints, or communicating service information.

No experience
Limited (<6 months)
Moderate (6 months-2 years)
Extensive (2-4 years)
Advanced (4+ years, lead/expert level)