Role Overview
The Generator Technical Services Manager (TSM) provides overall technical support for the Generator Services Business group including the field and shop organizations.
Responsible for coordinating and tracking the Generator product line support needs including outage forecasting, vendor repairs, parts manufacturing needs, and the training and development of the Managers direct reports.
The TSM drives business excellence by improving processes, work packages, personnel training, and ensuring all assigned KPIs are achieved.
The TSM will be responsible for the financial results of the Generator repairs business thru internal and external customers relations and Power Americas associated business units.
Key Responsibilities
Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
Developing and coordinating technical cooperation agreements and partnerships with various Generator Service providers.
Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts using Power.
Develop and maintain standard procedures for the implementation of Generator Services contracts.
Supports with resource development, tooling forecast needs, vendor qualification, and other organizational requirements to support the business.
Provide technical response for Field NCRs for Generator Services business.
Works with internal stakeholders and external customers to identify future support needs and to load into CRM for organizational support forecasting.
Support User group meeting and present Generator Service Technical updates.
Review and approve Generator scope of work cost estimates.
Overnight travel (at least 50%) by land and/or air as per business needs.
Requirements
Bachelors degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
7%2B years of experience in generator design, operation, testing, diagnostics, or service.
Strong knowledge of both mechanical and electrical design principles.
Proficiency with project management tools, databases, and MS Office applications.
Strong analytical, communication, and problem-solving skills.
Valid drivers license and passport.
Physical & Safety Requirements
At Power Americas, safety is our top priority and a shared responsibility. Employees must follow EH&S standards and proper PPE use.
This role requires standing, walking, bending, and occasional lifting up to 50 lbs.
Work environments may involve noise and exposure to chemicals.
Comprehensive training and reasonable accommodations are provided to ensure safe performance.