Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. As an LTC Customer Service Representative, you will provide professional telephone support to customers and providers, helping resolve questions, issues, requests, and service-related concerns.

Remote LTC Customer Service Representative

Work Location: Remote, local candidates preferred
Schedule: Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM
Experience: 6 months to 1 year of customer service experience
Industry: Long Term Care, Healthcare, Customer Service

Build Your Career in Healthcare Customer Service!

Are you an experienced Customer Service Representative who enjoys helping people, solving problems, and delivering an excellent customer experience? We are looking for dependable, customer-focused professionals to join our team as Long Term Care, LTC Customer Service Representatives.

This is a great opportunity to gain valuable experience supporting the Long Term Care and healthcare services industry while working remotely. If you have call center or customer care experience, strong communication skills, and the ability to navigate multiple systems while assisting customers, we want to hear from you!

What You'll Do

As an LTC Customer Service Representative, you will provide professional telephone support to customers and providers, helping resolve questions, issues, requests, and service-related concerns.

Your responsibilities will include:

• Manage incoming calls from provider and customer communities in a professional, courteous, and efficient manner

• Research and resolve customer questions, problems, incidents, and service requests

• Clearly and accurately document all customer interactions

• Follow established quality assurance, QA, documentation, and escalation procedures

• Transfer callers to appropriate departments or specialized units when necessary

• Operate within an inbound phone queue while maintaining excellent customer service

• Meet established individual performance and quality standards

• Participate in required training and ongoing development

• Cross-train in additional areas and assist other teams as needed

• Effectively navigate multiple applications and information systems while assisting callers

What We're Looking For

• 6 months to 1 year of customer service or customer care experience

• Previous call center or telephone-based customer service experience preferred

• High school diploma or GED preferred

• Excellent verbal and written communication skills

• Strong interpersonal and problem-solving abilities

• Ability to work creatively and analytically to resolve customer concerns

• Comfortable working in a fast-paced, team-oriented environment

• Strong attention to detail and documentation skills

• Ability to effectively multitask while speaking with customers

• Comfortable learning and working within multiple computer systems

• Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM

Nice to Have

• Medicaid or healthcare customer service experience

• Long Term Care experience

• Experience using AWS CRM or similar CRM platforms

• Microsoft Office experience

• Previous experience supporting providers, members, patients, or healthcare customers

Why You'll Want This Opportunity

This role provides an opportunity to combine your customer service skills with meaningful work in the healthcare and Long Term Care space. You'll gain valuable industry experience, strengthen your technical and problem-solving skills, and work as part of a collaborative customer support team.

Ready for your next remote customer service opportunity? Apply today!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.