LPN- In Office Dispensing (IOD) Navigator

Position: LPN, In Office Dispensing (IOD) Navigator

Location: Poughkeepsie, NY

Division: Urology

Classification: Full-Time, Non-Exempt (Hourly)

Reports to: Manager of Clinical Operations

About Premier Medical Group:

Premier Medical Group of the Hudson Valley is a leading multi-specialty medical practice dedicated to delivering exceptional, patient-centered care across multiple locations in New York. With over 550 employees and a strong provider network, we are committed to clinical excellence, operational efficiency, and outstanding patient experience. We strive to recruit and retain top-tier clinical and non-clinical talent that reflects our values, supports our mission, and drives our continued growth.

Summary/Primary Role:

The LPN, In Office Dispensing (IOD) Navigator supports the pharmacist in providing safe, accurate, and efficient pharmaceutical services. This role assists with prescription processing, medication preparation, inventory management, insurance prior authorizations, patient communication, and compliance with state and federal regulations. The LPN, IOD Navigator plays a key role in ensuring timely medication access while delivering exceptional customer service.

Principal Duties & Responsibilities:

(Management may amend or assign duties and responsibilities to this job at any time)

Prescription Processing

• Receive and process new and refill prescription requests.
• Enter prescription information accurately into the pharmacy management system.
• Prepare medications for pharmacist verification.
• Label prescriptions according to regulatory requirements.
• Ensure prescription accuracy prior to dispensing.
• Perform insurance benefit investigations and track prior authorization status, escalating denials or delays to the pharmacist or provider as needed.

Patient Services

• Assist patients with prescription pick-up and medication-related inquiries.
• Answer incoming telephone calls and direct clinical questions to the pharmacist.
• Coordinate refill requests with providers.
• Provide excellent customer service while maintaining patient confidentiality.
• Navigate IOD patients EMR records to ensure the plan of care is being followed.
• Scheduling appointments
• Educate patients on new prescriptions, including dosage, administration, and potential side effects.
• Identify and enroll eligible patients in manufacturer copay assistance, foundation grants, and other financial assistance programs.
• Conduct proactive adherence outreach and refill reminder calls, identifying and resolving barriers to timely medication access.

Inventory Management

• Maintain medication inventory levels.
• Receive and stock medication shipments.
• Monitor medication expiration dates.
• Remove expired or recalled medications.

Billing & Insurance

• Process insurance claims.
• Resolve rejected claims.
• Verify patient insurance information.
• Collect copayments and process transactions.
• Maintain accurate billing documentation.

Compliance

• Follow HIPAA privacy and security standards.
• Adhere to OSHA safety requirements.
• Ensure proper storage and handling of medications.
• Maintain accurate documentation.
• Maintain controlled substance records and support drug diversion prevention protocols.
• Ensure compliance with State Board of Pharmacy, DEA, and Drug Supply Chain Security Act (DSCSA) requirements applicable to in-office dispensing.

Administrative Duties

• Maintain pharmacy records.
• Assist with daily operational reports.
• Organize patient files.
• Support workflow improvement initiatives.
• Perform additional duties as assigned.

Qualifications:

Education

• High school diploma or equivalent required.
• License Practical Nurse required

Experience

• Minimum of 1-2 years of pharmacy technician experience preferred but not required.
• Familiarity with electronic health records (EHR/EMR).

Certifications

• Active state License Practical Nurse licensure as required.
• Basic Life Support (BLS) certification preferred (if applicable).

Supervisory Responsibility:

This position does not have supervisory responsibility.

Expected Hours of Work: 40 hours

An Employee must work a minimum of thirty (30) hours per week to maintain full-time status for benefits eligibility purposes, consistent with the requirements of the Affordable Care Act (ACA) and the Practice''s benefits plan. Notwithstanding this benefits eligibility threshold, the expectations of the position require employees to work an average of forty (40) hours per week, with overtime required as scheduled based on operational needs. Non-exempt employees are eligible for overtime pay in accordance with applicable federal and state wage and hour laws. Exempt employees may be required to work additional hours as necessary to fulfill the responsibilities of their position and are not eligible for overtime compensation. Overtime requirements and scheduling will be determined by the operational needs of the organization.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining an employee's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, and internal equity). Premier Medical Group also offers a comprehensive set of benefits to compliment the base salary. The base hourly range for this position is $30.00-$36.00 per hour.

Travel Requirements:

• If travel is needed, travel is primarily within PMG's service area and is expected during normal business hours, with some flexibility as operational needs require.

Work Environment:

This position operates in a clinical outpatient setting and routinely involves direct interaction with patients, providers, and clinical staff. The work environment may involve exposure to infectious disease, bodily fluids, medical equipment, cleaning agents, and varying patient conditions. Standard precautions, PPE, and adherence to safety protocols are required at all times.

Physical Demands:

The physical demands described below are representative of those necessary to successfully perform the essential functions of this role:

• This is a safety-sensitive position, requiring alertness, sound judgment, and adherence to patient safety standards at all times.
• Regularly required to stand, walk, and move between rooms throughout the day.
• Frequent bending, reaching, and lifting or moving supplies and equipment up to 25 pounds;
• Ability to communicate clearly in person, by phone, and through electronic systems.

Additional:

This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities. Premier Medical Group will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an onsite role based in the Hudson Valley, NY. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Premier Medical Group does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.