LPN Clinical Care Navigator

Hospice of Marion County, a part of Empath Health is seeking a LPN Clinical Care Navigator to join our team as a key member of the Palliative Care team, responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally.

Since 1983, Hospice of Marion County has been honored to serve families across Ocala and Marion County with compassionate, expert end-of-life care. As part of Empath Health, we help neighbors with advanced illness live as comfortably and meaningfully as possible, while supporting their families and caregivers with respect, guidance, and dignity.

What youll Do

• Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
• Facilitates appointments, through effective triage, to the Empath Health service/program that best meets the patient's needs. Responsible for accurate and timely scheduling of patient appointments.
• Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient's electronic medical record (EMR) consistently, accurately and in real time. Responsible for ensuring physician certification information as well as other pre-admission regulatory requirements are received and inputted into electronic medical record (EMR).
• Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic and compassionate listening skills.
• Provides for a comfortable and supportive atmosphere to persons who arrive on site seeking information, support and assistance with program information.
• Assists Care Navigators with any clinical needs within LPN scope of practice

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What Youll Need

• Education and/or Experience: Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training: or equivalent combination of education and experience.

• Maintain LPN license in accordance with State of Florida requirements.

• Certification: Valid CPR certification from the American Red Cross or American Heart Association;

• Knowledge of HIPAA compliance regulations.

• Basic knowledge of non-hospice related healthcare and community resources.

What Youll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.