Job Summary
Under the direction of the Assistant Beverage Manager, the incumbent is responsible for the direct management of the Canopy Lounge operation, processes, personnel and proper staffing levels. The primary responsibility is to ensure our extraordinary Guest Service Standards are maintained at all times. In joining our team, you commit to supporting this mission by demonstrating our customer service standards at all times and holding all team members to the same. An Associate Degree or higher; or previous work experience from an equal or higher position with very similar job responsibilities and business volumes is required. A minimum of one (1) year of food and beverage supervisory experience in a high-volume operation, or three (3) years of food and beverage related experience (in a relevant function to the position being applied to) in a high-volume operation is required. ServSafe certification required. Must be able to supervise fairly and effectively in a Union environment. Working during weekends, holidays and peak business periods are required, including working any shift/day designated by the Food and Beverage department.
Duties and Responsibilities
- Promote, demonstrate and enforce all customer service standards to ensure all guests enjoy an extraordinary experience.
- Personally practice all company and departmental service and procedural standards while ensuring all personnel practice the same.
- Handle all guest concerns and complaints.
- Communicate to your team on a daily basis all company promotions, tournaments, bus schedules, special events, etc.
- Accept the responsibilities of this position with the knowledge that all aspects of our collective operations are to be conducted with mutual respect for others essential to preserving and promoting the longevity of the Mashantucket Pequot Tribe.
- Responsible for management of Lounge Hosts and Public Lounge Servers.
- Maintain a well-groomed, professional appearance.
- Assist the Assistant Managers to track attendance and leaves, helps to train, coach, evaluate and develop team members by applying established company and departmental policies and procedures in a fair and consistent fashion.
- Monitor quality and accuracy of beverage preparations in all outlets and ensures that all cost control procedures are followed.
- Contribute to menu design and development at the request, direction and guidance of the Assistant Beverage Managers/Beverage Manager/Director of Beverage.
- Stay informed of and communicate information to peers and team members regarding promotions, tournaments, bus schedules, events, shows, photo shoots and other related gaming, food and beverage, marketing and entertainment tools.
- In an effort to effectively communicate management's objectives, must maintain confidentiality in all management matters, i.e. discussions, meetings, decision making, until such time that the Director of Beverage, the Beverage Manager or Assistant Beverage Managers arrange for appropriate notification to the team.
- Ensure sanitation compliance in all beverage outlets.
- Develop knowledge of all legal beverage service guidelines in adherence to CT liquor law and Foxwoods Beverage Policies.
- Support the requests, directives and delegation of responsibilities from Beverage Management in order to ensure the continual development and ability to understand, apply and enforce company and departmental policies, protocols, expectations as well as terms and conditions of managing team members in a Union environment, more specifically in reference to any legally binding contractual agreement between Foxwoods Beverage Management and the UFCW.
- Responsible for assisting in meeting profit goals in beverage department, including but not limited to cost of goods, labor and other expenses by closely monitoring inventory, ordering and shift-to-shift staffing levels.
- Responsible for compliance with all regulatory requirements within area of responsibility including but not limited to Liquor Commission Regulations, TOSHA, Health and Sanitation, the Gaming Commission and UFCW.
- Maintain a clean, safe, hazard-free work environment within areas of responsibility.
- TIPS, SMART or company-offered departmental ART Safe Alcohol Service and Safety/Sanitation certifications are required.
- Must continue to develop a basic understanding of spirits, wine, beer, garnishes, glassware and beverage service, as well as gaming floor, pits and floor combinations.
- Build and maintain positive relationships with Union representation and its acting agents, other departments, including but not limited to Payroll, BOHC, Security, Gaming, Player Development, Warehouse, Materials Management, Pequot Academy, Human Resources and Engineering.
- Expected to maintain a visible presence on the floor interaction with the team members and guests during the shift, especially during peak business periods.
- Must value and demonstrate a consistent commitment to personal integrity, leadership, teamwork, compliance with UFCW contractual agreements and superior guest service delivery as top priorities.
- Adhere to all HR policies and procedures regarding performance recognition, coaching and discipline.
- Must possess knowledge of and adhere to all Connecticut, MPTN and MPGE laws, policies and regulations.
Education and Experience
- An Associate Degree or higher; or previous work experience from an equal or higher position with very similar job responsibilities and business volumes is required.
- A minimum of one (1) year of food and beverage supervisory experience in a high-volume operation, or three (3) years of food and beverage related experience (in a relevant function to the position being applied to) in a high-volume operation is required. ServSafe certification required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Must possess a broad understanding of spirits, wine, beer, garnishes and glassware.
- Must demonstrate exemplary conflict resolution, communication and interpersonal skill.
- Must be able to operate company and departmental computers, required programs and equipment with accuracy and appropriate speed.
- Must possess or develop basic computer skills in Micros, Microsoft Office, Outlook and capacity to master additional computer-based programs, including but not limited to VasTech, TASC and UKG, as required for the efficient scheduling, coaching and progressive discipline of employees, ordering of product/maintenance of pars and other operations of the beverage department.
- An advanced ability to learn and operate 4Intergale Systems, EZ Bar Systems, Bev Tech Systems, Micros, Megasys, CAMS, Logix, Eatec, Yearly Budgets and Capital FF&E's is strongly preferred.
Language Skills
- Must read, write and speak English fluently.
Mathematical Skills
- Ability to add, subtract, multiply and divide in all units of measure.
Additional Requirements
This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time.
- Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks.
- It is imperative that a member of management in the F&B department take an assertive stance in monitoring the performance of his/her team and operational systems.
- In response to key observations, he/she must be innovative and collaborative in driving departmental success.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; sit; walk far distances; use hands to finger; handle, or feel; reach with hands and arms; and talk and hear.
- The employee is occasionally required to stoop, kneel, crouch, crawl or lift heavy amount of weight up to 75 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Fast-paced, dynamic environment with varying levels of patrons and employees present.
- This position does work in a Union environment with the UFCW.
- Varying walking surfaces and working environments and equipment.
- Varying levels of light, sound, temperature, smoke, guest and company demands.
THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.