We are looking for a Outlets Manager with open availability for our luxury boutique hotel in uptown Charlotte, NC.
Outlets Supervisor Duties and Responsibilities:
- Welcoming and providing with personalized service to all guests.
- Attend to hotel guest needs and requests.
- Must be aware of restaurants menu items and beverage choices.
- Assist the AGM with compliance of all Health and Safety / Food Regulations and procedures.
- Ensure cleaning duties are being completed by staff daily.
- Assist the AGM with on the job training and coaching of all new staff.
- Must know about the entire property, services, hours of operation, locations, near by places of interest etc.
- Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
- Any other duties around preparation, set up and service of breakfast, dinner, and bar service.
- Assist with closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations.
- Close out shift by cleaning and restocking supplies for next day or shift.
- Maintain the inventory, purchasing, and receiving controls of food, beverages and supplies.
- Able to work with point of sale software and inventory software.
- Ensure guests are provided with the highest quality product and service at all times.
- Ensure customer service standards are being met and maintained at all times.
- Solve guest issues with professionalism and always maintain hospitable attitude.
- Any other duties as requested.
Prerequisites:
Open Availability (Full-time: AM,PM, Weekdays, Weekends, Holidays)
Service minded, friendly professional behavior.
Multi task, remain associate and guest service centric.
Good knowledge of Food and Beverage Service.
Education:
Diploma in hotel management or similar qualification. Proficiency in working with Computers, Point of Sale (POS) and Inventory software.
Experience:
One to two year experience in similar role, preferably in a full service or luxury hotel.
Job Type: Full-time
Salary: $40,000.00 - $50,000.00 per year
Benefits:
Experience level:
Restaurant type:
- Bar
- Fine dining restaurant
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekend availability
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person