About:
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.
Job Overview:
Join our team if you want to build meaningful relationships and work in a fun, collaborative environment of flawless executors who drive our business forward through energy, effort and good humor. As the Hourly Manager, Logistics (HML) you are the player-peer coach working with your team to deliver company standards for all inbound/outbound merchandise. You are a multi-purpose partner supporting merchandise handling and support functions that augment the customer experience and drive productivity; ensuring the customer is first always. Perform other duties as assigned.
All hourly associates are eligible to receive a quarterly bonus incentive, colleague discounts and the opportunity to be a part of an iconic brand. Certain criteria must be met to receive the quarterly bonus incentive.
Essential Functions:
Build Together
- Working side by side with the team; lead by example, providing regular feedback to receiving colleagues; coaching behaviors and using performance management tools to drive results.
- Teach team about all processing policies, standards, procedures, equipment usage, and safety criteria.
- Recognize performance above standard and celebrate with the individual and the team.
- Promote an open door to welcome concerns from coworkers from all levels and positions.
- Source, interview and hire colleagues for their area to build a high functioning team.
- Ensure that all newly hired support colleagues successfully complete all new hire training and orientation and are transitioned into Bloomingdale's culture.
Make Things Happen
- Use workload projection tools (Pipeline) daily to plan workload completion in advance, and plan movement of staff to concentrate on the unit volume.
- Drive merchandise security standards, all inbound/outbound receiving and merchandise Best Practices and achieve productivity compliance.
- Achieve company compliance standards in all logistics metrics, including Fed Ticket, Return to Vendor (RTV), job out, and transfers.
- Ensure a clean, well-maintained and safe environment by following all Dock/Workplace processing standards, maintenance of receiving dock equipment and store safety standards.
- Partner with Leadership team to maintain daily stockroom standards/safe environment.
- Ensure excellence in presentation, replenishment and markdown execution.
- Participate in seasonal shortage reduction strategies, shortage meetings and seasonal awareness weeks.
- Participate in inventory execution in areas of responsibility.
- Execute all Receiving and Processing Audit standards.
- Partner with the Visual Merchandising Team to participate in Markdowns, Jobouts, RTV, etc. when the workload dictates.
- Address areas of non-compliance.
- Appropriately schedule self and staff to stay within budgeted hours.
Customer First, Always
- Demonstrate customer centric behavior as a role model.
- Review floor ready standard from stockroom to sales floor to deliver positive customer experience as measured on the Net Promoter Score.
- Use a sales-floor-first mentality to execute and deliver markdown completion standards.
- Promote sensitivity to diversity and Bloomingdale's commitment to an environment free of hostility, harassment, or discrimination of any kind.
Dream Big, Be Bold
- Actively participate in weekly Workload Planning meeting/Big Day Strategy development.
- Develop collaborative relationships with the store leadership team; understanding and delivering on all store goals and plans.
- Develop education for selling colleagues on key aspects of receiving in store.
Qualifications and Competencies:
- High School Diploma or equivalent required.
- 1-2 years related experience.
Communication Skills:
- Able to easily engage in conversation.
- Social ease and quick response to customer needs and inquiries.
- Able to maintain composure in difficult situations.
- Detailed oriented about product knowledge.
- Able to communicate effectively with customers, peers and management.
Mathematical Skills:
- Basic math functions to operate register, handle money and make change.
Reasoning Ability:
- Able to work independently and as part of a team in a learning environment.
Physical Demands:
- This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
- May occasionally involve stooping, kneeling, or crouching.
- May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
- Involves manual dexterity for using keyboard, mouse, and other office equipment.
- May involve moving or lifting items under 10 pounds.
Other Skills:
- Strong leadership profile.
- Able to use and navigate multiple technological devices.
- Ability to sell and build a sale through conversational interaction.
- Enjoys meeting and interacting with customers; demonstrates strong interpersonal skills.
- Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
Work Hours:
- Ability to work a flexible schedule based on department and company needs.
- Regular, dependable attendance and punctuality is required.
This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.