Logistics Supervisor

Core Functions:

• Supervise daily logistics operations, including shipping schedules, route planning, and carrier assignments, to ensure on-time delivery performance and customer satisfaction.
• Monitor shipment tracking and address delays or service issues proactively to meet established service-level expectations.
• Lead, train, and develop logistics team members to achieve high performance, accuracy, and adherence to safety and compliance standards.
• Collaborate with Production, Customer Service, and Sales teams to align logistics priorities with order fulfillment goals.
• Ensure compliance with DOT, OSHA, and internal safety standards, maintaining accurate driver and fleet documentation.
• Analyze key logistics metrics (on-time delivery, freight costs, claims) and implement corrective or preventive actions to improve efficiency.
• Support cost-control initiatives by evaluating carrier performance, freight rates, and load optimization opportunities.
• Champion continuous improvement and Lean initiatives to reduce waste, streamline processes, and improve throughput.

Performs other duties and activities related to the department as necessary to support overall operations and responsibilities, even if not specifically listed above.

Key Measures of Success:                                                    

• Achieves or exceeds on-time delivery and customer satisfaction metrics.

• Maintains zero preventable DOT or safety violations through proactive oversight and training.
• Manages freight and logistics costs within approved budgets.

• Demonstrates strong leadership through improved team engagement, skill development, and retention.

• Identifies and implements measurable process improvements annually.

• Communicate effectively with internal and external partners to ensure seamless logistics execution.
• Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”  

• • Own It – Commitment to customers, company, and each other.
  • Can Do – Team Player, Open to Change, & Pursuing continuous improvement.
  • Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Supervisory Responsibilities:                                                                                                                

This position includes supervisory responsibilities. The employee is responsible for providing leadership, direction, and guidance to assigned staff to ensure departmental goals and objectives are achieved. Responsibilities include hiring, training, coaching, evaluating performance, approving time off, and administering disciplinary action in alignment with company policies and procedures. The supervisor is expected to foster a positive, collaborative work environment that supports employee development and upholds company values.

Education & Experience:                                                                                                                

Minimum Required:

• Associate degree in Logistics, Supply Chain Management, or a related field; or equivalent combination of education and relevant experience.
• 3+ years of experience in logistics, shipping, or transportation operations.
• 1+ year of supervisory or team lead experience.
• Working knowledge of DOT regulations and transportation management systems.

Preferred:

• Bachelor’s degree in Business, Supply Chain, or Industrial Management.
• 5+ years of logistics experience in a manufacturing or distribution environment.
• Prior experience with Lean, Six Sigma, or continuous improvement initiatives.
• Proficiency with ERP systems and advanced Excel or logistics reporting tools.

Physical Demands & Work Environment:

Work is primarily performed in an office environment. This role will routinely utilize standard office equipment, including computers, phones, and printers, to perform the core functions listed in this job description. The work is primarily sedentary and requires extensive reading, data entry, and verbal/electronic communication. This position requires the ability to occasionally lift office products and supplies up to 25 pounds.

This role involves minimal exposure to noise or temperature variations.

Key Physical Requirements:

• Regular activities: sitting, standing, typing, reading
• Occasional activities: lifting office supplies up to 25 lbs., performing tasks requiring fine motor skills (e.g., reaching, pushing, pulling, grasping, kneeling, crouching, twisting, bending)
• Environmental notes: minimal exposure to noise or temperature variations

Reasonable accommodation is available to enable individuals with disabilities to perform essential job functions

Travel

This position may require up to 5% travel, depending on business needs. Travel may include visits to company locations, client sites, training, or industry events. The amount of travel is subject to change and should not be considered a fixed or ongoing expectation.