Trinity Industries/RSI Logistics is seeking a Logistics Rate Administrator to manage the relationship between our clients and the Company located in our Okemos, MI Office.
The Logistics Rate Administrator is a supply chain operations specialist responsible for managing rail rate procurement, resolving freight billing issues, and maintaining strong relationships with both clients and rail carriers. Operating within a (3PL) environment, this role ensures timely and accurate rate responses, supports contract renewals, and facilitates smooth operational execution across our clients' rail network.
Primary Responsibilities:
Customer Rate Request Management
- Handle high volumes of customer rate requests across various lanes and service types.
- Provide timely and accurate rate responses aligned with carrier capabilities and client expectations.
Freight Invoice Reconciliation
- Investigate and resolve discrepancies in freight invoices, including rate mismatches, accessorial charges, and billing errors.
- Liaise with carriers and internal billing teams to ensure accurate and timely resolution.
- Support audit processes and maintain documentation for dispute resolution.
Tariff & Contract Rate Administration
- Manage renewals and updates of railroad tariffs and private contract rates.
- Ensure rate agreements are current, compliant, and properly implemented in internal systems.
- Track expiration dates and proactively initiate renewal discussions with carriers.
Carrier & Client Relationship Management
- Maintain strong working relationships with Class I and shortline railroads, intermodal providers, and key clients.
- Serve as a liaison between carriers and customers to resolve service or rate-related issues.
- Support strategic discussions with carriers to improve service offerings and pricing structures.
Operational Support & Execution
- Collaborate with internal teams to ensure rate structures support operational plans and customer requirements.
- Assist in onboarding new lanes and customers by coordinating rate setup and carrier engagement.
- Monitor service performance and escalate issues as needed.
Core Functions:
- Customer Rate Request Fulfillment
- Freight Invoice Dispute Resolution
- Tariff & Contract Rate Lifecycle Management
- Client & Carrier Relationship Stewardship
- Operational Coordination & Support
What you will need:
- High School Diploma plus 2-4 years of related experience
- Bachelor's degree in Business Administration, Accounting, Supply Chain, Transportation, Logistics, or a related field preferred
- Excellent customer service skills
- Proficiency in Microsoft Office, especially Excel
- Strong attention to detail and comfort with numbers
- Above-average skills in analyzing large datasets, identifying trends, and drawing actionable conclusions
- Effective written and oral communication skills
- Strong negotiation, communication, and presentation abilities
- Team player mentality with the initiative to work independently
- Ability to multi-task and manage multiple priorities