Logistics Operations Manager
Location: Belcamp, MD
Schedule: Monday-Friday, Full-Time (40-45 hours/week)
Salary: $80,000-$90,000 (with flexibility based on experience and alignment)
Position Summary
Our client is seeking a hands-on Logistics Operations Manager to lead customer service, logistics, and day-to-day operational activities while supervising a small team.
This role is responsible for ensuring exceptional customer experiences, coordinating domestic and international shipments, improving operational processes, and maintaining efficient supply chain operations.
The ideal candidate has a strong background in logistics and supply chain management, enjoys solving complex operational challenges, and thrives in a collaborative, customer-focused environment.
Key Responsibilities
Customer Experience
- Serve as the primary point of contact for customer order inquiries, shipment updates, and issue resolution
- Build and maintain strong relationships with customers, vendors, and internal stakeholders
- Ensure timely, professional communication throughout the order fulfillment process
- Resolve shipping and service-related issues with a focus on customer satisfaction
Logistics & Supply Chain
- Coordinate domestic and international shipments, including ocean and air freight
- Manage import/export documentation and ensure compliance with shipping regulations
- Partner with freight carriers, customs brokers, warehouses, and vendors to ensure on-time delivery
- Monitor inventory movement, shipment schedules, and transportation logistics
- Identify opportunities to improve logistics efficiency and reduce costs
Operations & Leadership
- Lead, coach, and support a team of 2-3 employees
- Oversee daily operational workflows to ensure efficiency and accuracy
- Develop and improve processes supporting customer service and logistics operations
- Collaborate with leadership to prioritize work, allocate resources, and achieve business objectives
- Track operational performance and drive continuous improvement
Compliance & Quality
- Ensure adherence to company policies, standard operating procedures, and regulatory requirements
- Support quality initiatives and maintain accurate operational documentation
- Partner with internal teams to promote continuous improvement and operational excellence
Qualifications
- 5+ years of experience in logistics, supply chain, operations, or distribution
- Prior leadership or supervisory experience
- Strong knowledge of domestic and international shipping, import/export processes, and carrier management
- Experience in manufacturing, distribution, food production, or a related industry preferred
- Excellent customer service, communication, and relationship-building skills
- Strong organizational, analytical, and problem-solving abilities
- Proficiency with Microsoft Office and ERP/WMS systems
Preferred Qualifications
- Experience with international freight, customs documentation, and import/export regulations
- Knowledge of inventory management and warehouse operations
- Experience with continuous improvement initiatives and process optimization
Why You'll Be Successful