Job Summary
We are seeking an organized and detail-oriented Logistics Coordinator to support our international supply chain operations. This position will coordinate shipments through third-party logistics (3PL) providers, manage customer orders, enter and maintain order information in internal systems, and ensure shipments move accurately and efficiently from order entry through delivery.
The ideal candidate has experience with international logistics, freight coordination, 3PL providers, order entry, transportation documentation, and customer service. Strong communication skills and attention to detail are essential, as this position works closely with customers, carriers, freight forwarders, warehouses, vendors, and internal departments.
Key Responsibilities
- Coordinate domestic and international shipments with third-party logistics providers, freight forwarders, carriers, and warehouse partners.
- Enter customer orders accurately into ERP, order management, or logistics systems.
- Review orders for accuracy, including quantities, shipping information, product details, delivery requirements, and customer instructions.
- Coordinate shipment scheduling, routing, pickup appointments, and delivery requirements.
- Track international shipments and provide updates regarding shipment status, delays, and estimated delivery dates.
- Prepare, review, and maintain shipping and transportation documentation.
- Work with freight forwarders and 3PL partners to resolve shipping issues and documentation discrepancies.
- Assist with international transportation processes, including ocean, air, and ground freight.
- Monitor orders from initial entry through shipment and final delivery.
- Communicate with customers regarding order status, shipping schedules, backorders, and delivery updates.
- Coordinate with internal sales, customer service, warehouse, purchasing, and production teams to ensure orders are fulfilled correctly.
- Verify shipping costs, freight charges, and transportation information as needed.
- Investigate shipment delays, damaged shipments, shortages, and delivery discrepancies.
- Maintain accurate records of orders, shipments, tracking information, and logistics documentation.
- Enter tracking information and shipment updates into company systems.
- Monitor 3PL performance and communicate recurring service issues to management.
- Assist with inventory and order reconciliation when necessary.
- Follow company procedures and international shipping, customs, and compliance requirements.
- Perform other logistics and administrative duties as assigned.
Qualifications
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2+ years of experience in logistics, transportation, supply chain, order entry, freight coordination, or a related field preferred.
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Experience working with 3PL providers strongly preferred.
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Experience coordinating international shipments is highly preferred.
- Strong data entry and order entry skills with excellent attention to detail.
- Experience using ERP, WMS, TMS, CRM, or order management systems.
- Working knowledge of freight, transportation, shipping, and delivery processes.
- Ability to manage multiple orders and shipments simultaneously.
- Strong written and verbal communication skills.
- Strong problem-solving and organizational skills.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Ability to work independently while collaborating effectively with internal and external partners.
- Ability to prioritize tasks in a fast-paced environment.
Preferred Experience
Candidates with experience in any of the following are encouraged to apply:
- International logistics
- 3PL coordination
- Freight forwarding
- Import/export logistics
- Ocean and air freight
- Transportation coordination
- Order entry
- Customer service
- ERP/order management systems
- Bills of lading and shipping documentation
- Shipment tracking
- Customs documentation
- Warehouse coordination
- Supply chain operations
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