The Logistics - Capacity Manager is responsible for carrier account management. Hirschbach Solutions believes in high customer service, therefore, the Logistics - Capacity Manager must be willing and able to invest in ensuring the highest level of service is achieved at all time.
What you will be doing:
Effectively manages strong relationships with contract carriers
Develop an organized list of carriers and the type of relationship with them
Publish key contact info for dispatchers as well as desired lanes and rates
Focus on continuous new carrier acquisition and develop a plan to contact them regularly to determine relationship level.
Develops a cadence for approaching a carrier base when loads become available
Check with regular carriers that have been booked previously
Blast email carriers for available equipment
Post available loads on web load boards we subscribe to
Make necessary outbound phone calls to secure coverage
Effectively communicate performance expectations to carriers for each load
Automated tracking is required because its required by our customers
Participates in carrier performance reviews
Identifies and implements opportunities to increase efficiency and profitability.
Work with a "Cant Stop, Wont Stop" approach to ensure our customers freight gets handled as expected by Hirschbach Solutions.
Other duties as assigned including proactively assisting others in achieving the organizations objectives.
Talent Requirements: