Logistics/Brokerage Manager - Masser Logistics Services
Masser Logistics Services, part of the Masser Family of Companies, is based in Sacramento, Pennsylvania, and provides transportation and logistics support for our family of businesses and outside customers. Our team is committed to dependable service, driver safety, and building strong customer relationships.
We are seeking an experienced Logistics/Brokerage Manager to lead daily freight brokerage operations and manage our driver team. Reporting to the VP of Operations, this role will build customer and carrier relationships, negotiate competitive freight rates, coordinate shipments, and grow our brokerage business while ensuring safe, reliable, on-time delivery.
The ideal candidate has brokerage or equivalent logistics experience, proven people management skills, and strong organizational and communication abilities. We are looking for a motivated self-starter who can manage competing priorities, resolve transportation challenges, and support drivers and customers when issues arise, including outside regular business hours. A bachelor's degree is preferred.
SUMMARY
Under the direction of the VP of Operations, the Logistics / Brokerage Manager of Masser Logistics Services, manages all aspects of daily brokerage operations and driver management. Tasks include (but not limited to):
- Seeking out, building relationships, negotiating, scheduling, entering, tracking, and paying for freight that is being hauled on equipment not owned by Sterman Masser Family of Companies.
- Serving as the primary manager for all MLS drivers
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain and champion our service commitment to our customers (100% on time in full)
- Gather information from clients to determine their shipping needs.
- Obtain shipping quotes from carriers and pass them on to clients.
- Identify and vet prospective carriers to build a pipeline of service providers.
- Perform freight services according to company and government regulations.
- Book freight service through carriers for clients.
- Manage multiple deliveries, process spot requests and develop new sales strategies to improve business.
- Update customer management software to keep client records accurate.
- Resolve freight discrepancies in a timely manner.
- Maintain positive and productive relationships with customers.
- Work closely with MLS, Procurement, Shipping & Receiving to meet internal customer expectations.
- Create necessary Rate Confirmations and Bills of Lading
- Ensure that freight paperwork is completed and approved before transporting.
- Monitor the progress of shipments to ensure product arrives promptly and undamaged.
- Advise clients on potential supply chain issues.
- Constantly drive prices down to their lowest level while maintaining 100% on time in full.
- Create new SOP's whenever the need arises.
- Grow our brokerage operations.
- Must be available all hours to address potential issues as they arise.
- Managing timecards / pay for MLS drivers
- Managing behavioral and disciplinary actions where appropriate
- Prioritizing driver safety and protection of company assets
SKILLS / QUALIFICATIONS
- Brokerage or equivalent experience required.
- People Management experience required.
- Organizational skills required.
- Bachelor's Degree preferred
- Must be comfortable in working with MS Office/Google suites of products (Sheets, Docs, Word, Excel, etc.)
- Must be a motivated self-starter, work with little direct supervision.
- Multi-lingual a plus