Logistics AnalystJob SummaryWe are a fast-growing technology (hardware/software) company seeking a Logistics Analyst to support our international shipping, and inventory management teams. This hybrid role (San Francisco-based, 2 days onsite) is critical to ensuring operational and reporting excellence.
Key Responsibilities- Monitor daily order fulfillment including Inbound and Outbound shipping & related documentation
- Manage and resolve order exceptions (EDI errors, routing issues, shipment discrepancies, chargebacks)
- Partner with 3PLs and transportation providers to resolve delivery and execution issues
- Maintain accurate shipping and fulfillment records across ERP, WMS, and related systems
- Conduct root cause analyses and recommend corrective actions for recurring issues
- Handle documentation (Bills of Lading, commercial invoices etc)
- Assist with new market setups, retail onboarding, and new product introductions
- Track inventory, and maintain appropriate levels across multiple warehouses
- Support S&OP reporting, KPI tracking (OTIF, fill rates, delivery performance), and operational dashboards
- Help develop and maintain logistics SOPs and drive continuous process improvement
Qualifications- 3+ years of hands-on logistics experience in order management and fulfillment
- Experience resolving order-level issues in ERP (NetSuite), WMS, and/or EDI systems
- Strong understanding of retail routing guides, compliance, and omnichannel logistics
- Detail-oriented, proactive problem-solver comfortable in a fast-paced environment
- Strong communication and cross-functional collaboration skills
- Global logistics and import/export experience a plus
Work Arrangement- Hybrid role based in San Francisco (2 days on-site per week)
Equal Opportunity StatementThe company is an equal opportunity employer and provides reasonable accommodations during the recruiting process.