Logistics Coordinator / Dispatcher
Golden Limousine International
Location: Milan, MI Golden Limousine International
Schedule: Open Availability - Primarily set shifts, with flexibility required to meet operational needs
About Golden Limousine International
Golden Limousine International is a premier provider of luxury transportation services, committed to delivering safe, reliable, and exceptional travel experiences for our clients. We are seeking a dedicated and detail-oriented Logistics Coordinator / Dispatcher to join our operations team. This role is vital to ensuring smooth transportation logistics and maintaining the highest standards of service and professionalism.
Key Responsibilities
- Chauffeur Oversight: Provide leadership and direction to chauffeurs to ensure safe, timely, and professional passenger transportation.
- Trip Coordination: Assign trips efficiently as reservations are received, optimizing scheduling, routes, and resource utilization.
- Reservation Management: Accurately enter and update trip details from various sources, including email, phone, and online portals.
- Operational Software: Utilize our dispatch and logistics software to monitor fleet activity and maintain operational efficiency.
- Communication: Maintain clear, professional, and courteous communication with chauffeurs, clients, and team members.
- Customer Service: Deliver outstanding customer service by ensuring all passenger needs are met with professionalism and care.
- Documentation: Maintain comprehensive daily logs, including trip details, vehicle statuses, and incident reports.
- Collaboration: Work closely with office staff and chauffeurs to support seamless day-to-day operations.
- Decision-Making: Apply sound judgment and discretion to address challenges and make informed operational decisions in real time.
Qualifications
- Experience: Minimum of 3 years in dispatching, logistics coordination, or a related transportation role.
- Technical Skills: Proficient in Microsoft Office Suite, Google tools, and mapping/navigation programs.
- Data Entry: Strong typing and data entry skills with a focus on accuracy.
- Leadership: Demonstrated leadership ability and a proactive, problem-solving mindset.
- Composure: Ability to remain calm and effective in high-pressure situations.
- Education: High school diploma or GED required; additional education or certification in logistics or transportation management is a plus.
- Reliability: Must have reliable transportation and a strong record of punctuality.
- Availability: Open availability preferred - operations run 24/7, 365 days a year, including evenings, weekends, and holidays.
Why Join Golden Limousine International
At Golden Limousine, you'll be part of a respected organization that values professionalism, teamwork, and service excellence. We offer opportunities for growth, a supportive work environment, and the chance to contribute to a team that takes pride in delivering exceptional transportation experiences.
If you are a motivated professional with a passion for logistics, organization, and service excellence, we encourage you to apply today!