Location Support Assistant

Summary:

The Location Support Assistant provides administrative support and customer-facing / greeting responsibilities for the Application Center location.  This position assists the General Manager in ensuring good communication with the Fields Support Office and assists with required accounting paperwork.  They support the store’s functional departments as needed.  If time is available, with approval from the General Manager, some corporate tasks may also be delegated to these individuals.

Essential Functions:

• Ensures all company values are adhered to and promoted.  This would include leading by example and participation in employee recognition programs.
•  Ensure all walk in customers are greeted professionally and that all phone calls are answered and handled by the store in a professional, timely manner.  Help ensure any customer satisfaction issues are resolved by the appropriate personnel.
• Manages incoming / outgoing mail / email, and store accounting paperwork in a timely and accurate manner.  Assists with accounting transactions (cash receipts / disbursements, credit card receipts, expense reports, etc.).  Assists General Manager with paperwork, calendar, email, etc. as required.  Assists with filing as needed.  In some locations, can assist personnel with retrieving and distributing information off of websites (i.e. sales programs).  Orders / maintains office supply inventory.
• Assists the Sales representatives with their paperwork, including auditing before submittal to Corporate to ensure accuracy and completeness.  Assist with contracts, warranties, trade values, credit applications, TIDS, payments, green sheets, etc.  Manages the request for tags and forms from Corporate and can help place tags on equipment.  Enter information into Primus as needed, including TIDS, green sheets, etc.  May do short line vendor specific support, such as retrieving invoices from websites.
•  Ensures all equipment manuals are filed timely and accurately on receipt, and available for sales or trucking upon a sale or transfer.  Audits these files quarterly and resolves any discrepancies.
•  Manages the store’s supply of promotional items, working with Corporate Marketing to select appropriate items, order, inventory, and disperse appropriately. Assist store with marketing efforts, customer mailings, thank you notes, and local events.  
• In some locations, assists the Parts Department and Service Department with their counter and paperwork needs, including invoice matching, transmittal of resale / exemption certificates, contacting vendors on sales tax issues, and service work order comments and processing.
• Ensure own desk and surrounding area is always clean and orderly.  This may include customer waiting area, literature area, showroom in general, restrooms, employee breakroom, etc.
•  Helps General manager ensure all corporate policies and procedures are followed, including those regarding accounting (paperwork processes) and HR (vacation requests, etc.)
•  Ensures good communication within location, and with other locations / employees. Corporate Support: If available time exists after store requirements are met, may assist corporate in specific projects.  These would be approved in advance by the General Manager and included in any performance appraisal.

Competencies:

• Retail experience, clerical / administrative experience highly preferred.  Experience with agricultural equipment is desired.
• Excellent retail sales and customer relationship skills
• Strong communication and interpersonal skills with individuals at all levels of the organization
• Expertise with computer systems, including MS office and internet-based applications
• Ability to work occasionally extended hours during the week and for weekend coverage. Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle

Education and Experience:

• High School diploma, some college experience is desirable. 
•  Experience in clerical duties, software proficiency and organizational skills

Compensations and Benefits:

• Competitive hourly wage based on experience, skills and knowledge
• Overtime starting at 40 hours
• Annual company and location bonuses
• Medical/Dental/ Vision Coverage
• Health Savings Plan
• Life and Disability Insurances
• AFLAC
• Flexible Spending Account
• 401K Match and Profit Sharing
• 96 hours of accrued PTO
• 32 hours of Holiday PTO
• Six (6) Paid Holidays 
• Bereavement Pay
• Wellness Plan
• Company Uniforms