Localization Program Manager

Engage with cross-functional teams in meetings, text messages and other communication channels to ensure localization efforts are aligned with latest timelines and risks/updates are properly communicated back to product owners. Communicate with main/FTE Localization Program Manager supporting related product spaces to coordinate priorities, areas of concern, next steps and/or plans.

Localization Program Manager
Location: Fully Remote 
Competitive Compensation: $55-64/Hr (W2)
Duration: Initial 9-month contract (Leave Coverage)
Schedule: 40 hours/week; no OT
Target Start: ASAP
Benefits: Medical, dental, vision, 401(k), paid vacation & sick leave

JOB OVERVIEW:

Localization Program Manager 

Languages are key to our mission of bringing the world closer together. The family of products is currently available in 100+ languages and we are adding many more. Over 70% of people use our products in a language other than English, and ~90% are outside of North America. As a Localization Program Manager, you will partner with product and the rest of internationalization teams to empower products to feel local at a global scale.

RESPONSIBILITIES:

• Engage and build relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to launch successful localized products
• Design and implement efficient and scalable end-to-end localization frameworks tailored to various products and diverse content types 
• Guide stakeholders to ensure localization best practices are followed and drive efficient execution
• Proactively identify and streamline technical and process issues that affect localized product relevancy, quality, and functionality
• Actively seek out opportunities to optimize the international user experience and influence adoptions of optimal solutions
• Partner across internationalization to ensure the right resources are in place and all deliveries are completed at the expected standards

DAY-TO-DAY:

• Review assigned project progress vs timelines to identify risks, blockers, areas to support, etc
• Review status of translation requests for assigned products
• Review status of localization testing requests for assigned products
• Communicate with main/FTE Localization Program Manager supporting related product spaces to coordinate priorities, areas of concern, next steps and/or plans
• Engage with cross-functional teams in meetings, text messages and other communication channels to ensure localization efforts are aligned with latest timelines and risks/updates are properly communicated back to product owners
• Create documents to bring clarity on opportunities, risks, gaps, project progress, share knowledge, etc

MINIMUM QUALIFICATIONS:

• 3+ years of experience in localization program or project management
• BA/BS or equivalent work experience in localization/internationalization project or program management
• Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices
• Experience in identifying and driving forward work in ambiguous environment
• Experience analyzing and interpreting complex data sets to inform business decisions
• Skilled in building and optimizing complex workflows
• Track record of staying focused, prioritizing and creating structure across large, ambiguous programs and setting goals for long-term initiatives

PREFERRED QUALIFICATIONS:

• Knowledge of additional languages other than English
• Exposure to SQL, analytics tools, or a coding language
• Thorough understanding of translation technologies like translation memories, machine translation, and CAT tools
• Familiarity with internationalization standards such as Unicode and CLDR
• Experience working with localization vendors
• -Knwledge of AI technologies and potential application in localization workflows

MUST HAVE SKILLS:

• 3+ years of experience in localization program or project management
• Familiarity with localization standards and best practices
• Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices

GOOD TO HAVE SKILLS:

• Experience in identifying and driving forward work in ambiguous environment
• Track record of staying focused, prioritizing and creating structure across large, ambiguous programs and setting goals for long-term initiatives

YEARS OF EXPERIENCE:

• 3+ years of experience in localization program or project management

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.