Reporting to Store Administrator, the Local Communication Supervisor is mainly responsible to manage all related tasks on social media channels, manage and ensure smooth daily operation of store's online platforms. Moreover, you will perform other tasks to support daily operation of the store.
Reporting to Store Administrator, the Local Communication Supervisor is mainly responsible to manage all related tasks on social media channels, manage and ensure smooth daily operation of store's online platforms. Moreover, you will perform other tasks to support daily operation of the store.
You Will:
- Responsible to daily social media channel updates, including content creation and image-making; responding to customer inquiries and complaints
- Collaborate with store departments to promote products and store special offers
- Prepare and edit contents, images, and video sources in accordance with department requirements
- Represent and brand store on various social media channels. Provide excellent in-store customer services including product introductions and social media promotions to increase customers' online experience and overall user rate
- Assign working schedules for customer service team to effectively maintain social media channels
- Conduct data analysis on different social media channels regularly to reach KPI requirements and amendments
- Participate in SC/ESC office required meetings to update work progress and communicate across departments to learn and share information
- Organize meetings with the customer service team for training and communicating purposes
- Participate and execute the product Demo activities
- Support other store operation tasks during peak hours and seasons.
- Perform any other duties as assigned by the superior
You Should Have:
- Flexible to work in shifts, including day shifts, night shifts on weekdays, weekends and statutory holidays; Able to stand a long time to work
- Great social media experience of using Wechat, Facebook channels, etc. and familiar with its rules and regulations. Passion about new media channel development
- Willing to learn and develop within the retail industry. Love to share live moments with friends and family members
- Proficient language and communication skill, bilingual in English and Chinese (Cantonese &/ or Mandarin) is required
- Capable of learning and making use of up-to-date internet dynamics
- Great knowledge of using image and video editing tools such as Meitu Show, Jianying, etc.
- Hold a college diploma or higher academic degree and having proactive working attitudes and great team spirit
- Outstanding customer service experience and skills is an asset
- Experience with media editing or retail operation is strongly preferred
Benefits
- Competitive Wages
- Paid Holiday Leave
- Premium Pay For Holiday Work Hours
- Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
- Medical, Dental & Vision Care
- Life & AD&D Insurance
- Employee Assistance Program
- 401(k) Retirement Plan
- Paid Training
- 10% Off In-store Staff Purchase Discount
- Subsidized staff meal
- Birthday Cake
- Long Service Award
- Staff Recreation Activity
- Conditions may apply to some of these perks.
Shift
- Shift work is required
- Weekday & weekend
Safety Statement
Safety continues to be T&T Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.