LoanIQ - Loan Servicing Specialist

Job#: 3046552

Job Description:

LoanIQ - Loan Servicing Specialist

Duration: 9+ Months

Location: 100% Remote - For candidates residing in one of our clients hub locations it may be hybrid. (Charlotte, NC / Dallas, TX / Minneapolis, MN)

Role Overview

In this role, you will manage the end-to-end servicing of bilateral commercial loans. Responsibilities include handling payments, rate resets, clearing exceptions, reconciliations, and moderately complex research requests. You will serve as a primary liaison, collaborating with various internal teams to ensure accurate documentation and servicing while providing customer service and regulatory diligence.

Key Responsibilities

• Manage the end-to-end servicing of bilateral commercial loans, including payments, rate resets, clearing exceptions, reconciliations, and moderately complex research requests.
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers.
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements.
• Maintain and update loan records in LoanIQ, ensuring data integrity and compliance with internal policies and regulatory requirements.
• Serve as primary liaison and work collaboratively with Credit, Legal, Control and Relationship Management, Audit, and various Operations and company teams as necessary to progress accurate documentation and servicing.
• Process loan transactions such as drawdowns, rollovers, repayments, and fee accruals, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications.
• Reconcile loan balances and resolve discrepancies with internal teams and external counterparties.
• Provide guidance and training to peers.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements.

Required Qualifications

Experience: 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Preferred Qualifications

• 2+ years of demonstrated experience with LoanIQ.
• 2+ years of experience servicing bilateral commercial loans.
• Strong understanding and demonstrated knowledge of bilateral loan structures, servicing requirements and commercial banking regulatory requirements.
• Excellent attention to detail, organizational, and problem-solving skills.
• Strong communication skills and ability to work collaboratively across teams.
• Ability to provide strong customer service and to develop customer relationships.
• Excellent verbal, written and interpersonal communication skills.
• Intermediate Microsoft Office skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Remote:

Yes

Location:

Charlotte, NC, US

Job Type:

Date Posted:

August 18, 2026

Pay Range:

$56 - $61 per hour

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