Loaner Agent

Land Rover North Scottsdale is looking for a knowledgeable and friendly Loaner/Rental Agent to join our dealership team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our customers every day. As a Loaner/Rental Agent, you are responsible for maintaining customer satisfaction and ensuring the customers receive and return courtesy loaner and rental vehicles in accordance with company, third party, and manufacturer policies.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience, greet customers in a professional and friendly manner, and assists in maintaining inventory to satisfy customer requests.
• Service: Ensures loaner vehicles are checked out and returned according to company policies and documents any required maintenance for returned vehicles.
• Collaboration: Establishes and maintains good working relationships with other departments.
• Technical Expertise: Files documentation with insurance or state/federal agency, and ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Exceptional customer services skills
• Ability to use a computer and associated software for fleet management
• Good communication skills, both written and oral
• Able to safely drive vehicles both automatic and manual transmission
• Highly productive
• Ability to perform basic math
• Ability to understand and follow work rules and procedure
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional attention to detail
• Works well in a team environment
• Able to work will with a diverse group of people and be a positive influence on departmental morale

Supervisory Responsibility

Yes

Physical Demands/Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls

This position requires the ability to stand, sit, crawl, climb, stoop, kneel, reach, grasp.

This position requires the ability to talk and hear

This position works in a covered area but will also work outside and could experience heat and cold, hazards and noise

Position Type/Expected Hours of Work

Standard Business Hours with ability to work nights, weekends and holidays as required

Required Education and Experience

High School Diploma or equivalent; six months or more of related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

Associates (A.A) degree or equivalent; one or more years of related experience and/or training; or equivalent combination of education and experience. Experience in a customer service, retail or rental car company desired.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Valid driver's license

Summary/Objective

The Loaner/Rental Agent ensures that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties and manufacturer's policies.

Essential Functions

• Ensures that loaner vehicles are checked out and returned according to company and third party policies
• Makes sure that ready and returned vehicles are arranged in showroom, service or designated area according to company policy
• Documents any required maintenance for returned vehicles and arrange for such work
• Drives vehicles to and from showroom, exterior vehicle display areas, service as needed
• Greets customers in a friendly and professional manner
• Ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls
• Files documentation with insurance or state or federal agency and in accordance with company policies
• Assists in maintaining inventory to satisfy customer requests
• Completes required reports daily, weekly, monthly and on request
• Establishes and maintains good working relationships with other departments
• Understands, keeps abreast of, and complies with regulations that impact the company's business
• Operates all tools and equipment in a safe manner
• Uses proper eye, hand, and body protection when using products that require protection
• Understands and follows work rules and procedures
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks.
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends company meetings as required.
• Works evenings, weekends and holidays as required
• Maintains a professional appearance and a neat work area in accordance with company policy
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.