Loan Servicing Specialist - Loan Administration

GENERAL PURPOSE SUMMARY

Performs moderately complex loan servicing support and escrow functions by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists internal and external customers with escalated loan and/or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation; performs appropriate loan and/or escrow account maintenance.
• Analyzes and addresses loan and escrow servicing-related issues and customer complaints.
• Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies.
• Maintains, monitors, and reconciles various bank-controlled accounts and remits funds accordingly.
• Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies; may act in a lead capacity within assigned unit to direct workflow, review work of junior staff for accuracy and completeness, and assists supervisor with training.
• Performs other work-related duties as assigned by supervisor.

COMPLIANCE EXPECTATIONS

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information.