Loan Servicing Manager - Arundel Bank, Annapolis MD
Arundel Bank is seeking an experienced Loan Servicing Manager to lead and support all aspects of loan servicing operations while remaining actively involved in day-to-day servicing activities. This hands-on leadership role oversees commercial, residential mortgage, home equity, consumer, participation, and construction loan portfolios while ensuring exceptional customer service, regulatory compliance, and operational excellence.Position Type: Hybrid - after 90 daysLocation: Annapolis, MDStatus: Full-Time | Exempt
Key Responsibilities
- Lead, coach, and develop Loan Servicing staff while actively supporting department workflow.
- Oversee and perform complex loan servicing functions, including loan maintenance, payoffs, modifications, escrow administration, ARM servicing, participation loans, and construction loan servicing.
- Manage delinquency and collection activities, loan workouts, loss mitigation efforts, and recovery processes.
- Conduct quality control reviews and monitor servicing operations for accuracy, compliance, and risk management.
- Ensure compliance with CFPB, RESPA, TILA, FDCPA, Fair Lending, UDAAP, HMDA, BSA/AML, and other applicable regulations.
- Support audits, examinations, reporting, policy development, and process improvement initiatives.
- Resolve complex customer servicing issues and serve as the Bank's subject matter expert for loan servicing and collections.
Qualifications
- High School Diploma required; Bachelor's degree in Business, Finance, Accounting, or related field preferred.
- 5+ years of loan servicing, loan operations, lending administration, or collections experience.
- Previous supervisory or management experience preferred.
- Experience with commercial, residential mortgage, home equity, consumer, participation, and construction loans.
- Strong knowledge of mortgage servicing regulations, consumer lending compliance, escrow administration, and collections.
- Community banking experience strongly preferred.
Why Join Arundel Bank?
At Arundel Bank, we are committed to relationship banking, exceptional customer service, and strengthening our communities. We offer a collaborative environment where employees can grow professionally while making a meaningful impact.
Apply today to join our team and help deliver exceptional service to our customers and communities.
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
CAREERS AT ARUNDEL BANKA strong community starts with people who care about it.For more than 120 years, Arundel Bank has helped Maryland families, homeowners, and businesses move forward with confidence. We’ve grown alongside the communities we serve by staying grounded in something simple: treating people like neighbors, not account numbers.Today, that same mindset shapes the way we work together as a team.Whether you’re helping someone buy their first home, supporting a local business, or guiding a customer through everyday banking, the work you do here matters. We believe banking should feel personal, approachable, and built on real relationships — and we look for people who believe that too.What It’s Like to Work HereAt Arundel Bank, you’ll find:• A community-focused culture where people know your name• Opportunities to grow professionally and personally• Leadership that values stability, trust, and long-term thinking• A team that genuinely cares about customers and each other• The chance to make a visible impact in the communities we serveWe’re proud to combine the strength and experience of a long-standing Maryland bank with a forward-looking approach to service, technology, and customer experience.More Than BankingBeing part of Arundel Bank also means being part of the community outside our branches. From financial education programs to local events and volunteer efforts, we believe showing up matters.Because at the end of the day, banking is still about people.And we’ll be here for them.Explore OpportunitiesBrowse our open positions to find a role that fits your experience, interests, and goals.