Loan Servicing Flex Specialist

The Loan Servicing Flex Specialist supports the Loan Servicing and Loan Setup teams. The role requires an experienced, detailed oriented professional with strong analytical skills and the ability to manage a broad range of loan setup, servicing, and maintenance activities for mortgage, commercial, and consumer loan files.

This position supports a hybrid on-site/remote schedule.

PRIMARY RESPONSIBILITIES

Process loan payments and other financial transitions accurately, efficiently, and in accordance with established procedures.Calculate, verify, and process payoff quote requests received from internal and external sources.Maintain a comprehensive working knowledge of servicing requirements across all loan products.Process participation loan payments and disbursements, including interest calculations, and research and resolve discrepancies with partner institutions.Respond to internal and external customer inquiries through the phone queue, CRM email, and other communication channels in a professional, accurate, and service-focused manner.Accurately and promptly board commercial loans to the CORE system and review commercial loan setup completed by other team members to ensure required fields are complete and accurate.Process commercial loan modifications and related updates and review modifications processed by other team members to confirm accuracy and completeness.Complete the monthly SBA remittance process for all SBA-guaranteed loans.

SECONDARY RESPONSIBILITIES

Assist with departmental projects, operational initiatives, and tasks assigned by management.Provide flexible support to the Loan Servicing and Loan Setup teams based on business needs and workload priorities.

QUALIFICATIONS/REQUIREMENTS

Three to five years of loan operations experience, or an equivalent combination of relevant experience and training.Demonstrated sound analytical judgement, strong attention to detail, and ability to review and interpret legal and loan documentation for accuracy.Demonstrated effective verbal and written communication skills, understand debit and credit transactions.Ability to recognize irregular or suspicious transactions and take appropriate steps or action to prevent loss to the Bank or its customers.Proficiency with general PC applications, including Microsoft Word and Excel.Demonstrated good quality communication and interpersonal skills - internal partners and external professionals.