Loan Servicing Coordinator - Glenville, NY

Senior Specialist II

Reports to: Loan Servicing Assistant Manager

FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. If you are a master of organization with a passion for precision and a "can-do" attitude, we want to meet you.

Elevate Your Career with Trustco Bank - Where Excellence Meets Service

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Credit Coordinator Role

As our Credit Coordinator, you are the guardian of the loan lifecycle. You won't just be entering data-you'll be ensuring that every residential and commercial loan is captured with clinical accuracy and maintained with care. You are the bridge between our customers, attorneys, and internal teams, ensuring that the wheels of finance keep turning smoothly.

Key Responsibilities

• Be the Communicator: Serve as a professional liaison, coordinating with customers, attorneys, and insurance agencies to resolve credit concerns with clarity and speed.
• Master the Workflow: Handle the "bread and butter" of banking-from setting up new loans and calculating payoffs to tracking insurance and preparing mortgage satisfactions.
• The Quality Guardian: Perform vital dual-control verifications to ensure our records are airtight and compliant with all regulations.
• The Data Architect: Maintain and track daily, weekly, and monthly reports that keep our leadership team informed and our branch running efficiently.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High school diploma or equivalent.
• Effective verbal and written communication skills.
• Highly organized with strong multitasking abilities.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Ability to work effectively in a collaborative team environment.

Preferred

• A Bachelor's degree in a business-related field.

Schedule

Full-time position; Monday - Friday, 8:30 AM - 5:00 PM

Physical Demands:

Primarily sedentary role involving standard office activities such as computer work, phone communication, and document handling.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.