Loan Servicing Associate

JOB TITLE: Loan Servicing Associate

Department: Mortgage Lending

FLSA Status: Non-Exempt

ABOUT THE ROLE:

We are seeking a Loan Servicing Associate who is eager to learn and grow within the financial services industry. This entry-level role is ideal for someone who is detail-oriented, organized, and passionate about delivering excellent service. You will support the Loan Servicing team by performing essential administrative and operational tasks that ensure the accuracy and efficiency of our loan servicing processes. If you are a team player who thrives in a collaborative environment and is excited to build a career in financial services, we’d love to hear from you!

Why You'll Love Working Here:

At Seattle Credit Union, we believe great work starts with great people. As a mission-driven organization, we are committed to fostering leadership at every level and live our values of being inclusive, invested, and inventive while building strong relationships across our teams and the communities we serve. By welcoming every voice, encouraging creative thinking, problem-solving, and supporting continuous growth and collaboration, we empower our employees to thrive while helping make prosperity a reality for our members and the communities we serve.

WHAT YOU WILL DO:

• Assist with the setup of new loans in FiServ, ensuring data is entered accurately and completely.
• Perform data entry and basic validation of borrower and loan information.
• Support the processing of borrower information changes, such as address or contact updates.
• Coordinate with origination and funding teams to ensure accurate loan documentation.
• Track and follow up on lien releases and title documentation.
• Maintain organized records and assist with document management and filing.
• Provide general administrative support to the Loan Servicing team.
• Participate in training and development activities to build knowledge of loan servicing operations.
• Demonstrate commitment to SCU Values.
• Maintain regular and punctual attendance.
• Consistently meets deadlines and project deliverables.
• Efficiently produces quality work product that align with varying levels of difficulty and turnaround times.
• Effectively adjusts to changing and evolving priorities and expectations.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• 1+ year of experience in a financial services, administrative, or customer service role.
• Strong attention to detail and accuracy in data entry.
• Basic proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Willingness to learn and adapt in a fast-paced environment.
• Strong communication and organizational skills.

Preferred Qualifications:

• Exposure to loan servicing systems such as FiServ.
• Familiarity with financial documents or loan-related terminology.
• Experience working in a credit union or financial institution environment.

Working Conditions:

• This is a hybrid role with work performed remotely as well as in an office and/or branch environment in the Greater Seattle area of Washington State.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods of sitting at a desk and working on a computer.

Essential Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Communicate clearly and professionally with internal and external stakeholders.
• Build and maintain positive working relationships across teams and departments.
• Collaborate with teammates to meet deadlines and deliver quality outcomes.
• Respond to questions, issues, or requests with empathy and sound judgment.
• Support team initiatives, projects, or process improvements as assigned.

The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

At-Will Employment Statement: We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401(k) plan with a dollar-for-dollar employer match up to 5%.

Compensation: Compensation is based on the candidate's geographical location, calculated based on an adjustment factor from the Seattle area market compensation.