| Location | Roseville, CA |
| Salary | $24–$48 Per Hour |
This is an in office position.
Primary Job:
The team is responsible for interim servicing of 1800-2800 loans monthly until the loans are transferred to investors (servicing released) or to our sub-servicers (servicing retained). Must have a broad understanding of Mortgage Banking, investor guidelines and regulatory compliance issues involved.
Essential Duties and Responsibilities:
Customer Service:
Provide excellent customer service to our borrowers, loan officers and branch managers utilizing your industry knowledge and expert problem-solving skills.
Working with Investors to resolve borrower issues
Payment Processing:
Payment posting accurately and timely (24-48 hours)
Curtailment processing
Generation and mailing of Transfer Letters, Welcome Letters and Payment Coupons
Escrow Administration:
Generation of Escrows Due Reports
Payment of escrow items per Investor requirements
Requesting refunds from investors for escrow payments as needed and follow through until funds are received
Notifying MI companies of loans sold
Loans Paid in Full
Issue Payoff Demands
process through release of lien
Sub-Servicer Oversite:
Assist with monthly audits of our sub-servicer
Collections:
Contact borrowers in a respectful but effective manner to collect payments that are due to us
Other Departmental functions as required