Loan Operations Manager

Looking for a strong lending leader to oversee direct and indirect loan operations while managing and developing a high-performing Loan Department team. Serve as a senior underwriter with approval authority across consumer, mortgage/home equity, direct, and indirect loan products.

Loan Operations Manager | Credit Union | Houston Area

Looking for a strong lending leader to oversee direct and indirect loan operations while managing and developing a high-performing Loan Department team.

Key Responsibilities:

• Lead day-to-day direct and indirect lending operations, underwriting support, workflow management, quality control, and issue resolution.
• Serve as a senior underwriter with approval authority across consumer, mortgage/home equity, direct, and indirect loan products.
• Coach, mentor, and develop Loan Officers and lending staff through ongoing training, performance management, and career development.
• Partner with executive leadership to develop lending programs, improve processes, and drive strategic initiatives.
• Monitor loan portfolio quality, underwriting decisions, production trends, and sales performance.
• Analyze lending metrics and prepare monthly reports using Excel.
• Collaborate with Operations and Marketing on product promotions and member growth initiatives.
• Ensure compliance with all lending regulations, policies, and procedures.
• Resolve escalated member and lending issues while maintaining exceptional service standards.

What We're Looking For:

• Bachelor's degree preferred.
• 5+ years of lending experience including consumer, mortgage/home equity, direct and indirect lending.
• 2+ years of leadership or supervisory experience.
• Strong underwriting, loan operations, and portfolio management experience.
• Proven ability to coach teams, improve performance, and drive cross-selling initiatives.
• Advanced Excel skills and strong Microsoft Office proficiency.
• NMLS eligibility required.

Why Consider This Opportunity?

• Visible leadership role with significant impact on lending strategy and operations.
• Opportunity to lead and develop a growing lending team.
• Collaborative, member-focused culture with executive-level exposure.

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