A Rhode Island-based financial services firm is looking to add a new Loan Officer Assistant to join their team in Newport County.
About the Opportunity:
- Shift: Day
- Schedule: Monday to Friday
- Hours: 8am to 4:30pm
- Setting: Hybrid (4 days a week onsite)
Responsibilities:
- Support the Mortgage Loan Officers with document collection and member follow-up
- Review mortgage applications for completeness, accuracy, and supporting documentation needs
- Communicate with members by phone and electronic channels to provide timely updates and requests
- Track required processing information and help advance applications through the credit review process
- Provide backup support to loan officers and assist with general mortgage-related inquiries as needed
Qualifications:
- At least 1 year of customer service, retail, call center, or other high-volume service experience
- High School Diploma / GED
- Strong computer skills and the ability to learn new systems and processes quickly
- Excellent attention to detail and communication skills
- Ability to work effectively in a fast-paced, metrics-driven environment with high phone volume
- Reliable, coachable, team-oriented, and interested in long-term career growth
- Ability to work independently and in a team environment
- Effective customer service, data gathering, research, and decision-making skills
- Ability to work accurately with numbers and understand complex written documents
Desired Skills:
- Associate's and/or Bachelor's Degree
- Mortgage lending experience
- Banking experience
- Administrative or professional office support experience
- Experience in call center, retail, hospitality, or other high-volume service environments