Overview
Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Loan Modification Title Associate. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
- Open national title orders.
- Assist with setting up new clients.
- Provide daily reporting of new national title orders.
- Work with clients, addressing their inquiries and receiving feedback from the clients.
WHO YOU ARE
You possess …
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
- The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.
- Excellent verbal and written communication skills.
- The ability to quickly learn new skills, processes and procedures.
Responsibilities
- Assist with opening national title orders.
- Maintain open communication with internal staff, clients, management, etc.
- Be a contact for client escalation issues.
- Assist with the implementation of new clients.
- Provide reporting of new orders and communicate with the business unit on turm times.
- Address inquiries and feedback from clients, internal staff, and management companies professionally and in a timely manner.
- All other duties as assigned.
Qualifications
- High School diploma or equivalent required.
- 1+ years' experience of administrative work and customer service.
- Knowledge of real estate, title insurance industry, and vendor management.
- Proven customer service skills.
- Must be able to use and have advanced computer skills and be proficient in the Microsoft software products.