Loan Modification Coordinator

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loan Modification Coordinator is responsible for overseeing the end-to-end loan modification or payoff process. This role ensures loan modification milestones, workflows, and documentation progress accurately, efficiently, and in compliance with investor, regulatory, and internal requirements. The position serves as the operational owner of the modification lifecycle and acts as the primary liaison across Servicing, Legal, Underwriting, Closing, Post-Closing, and Systems teams.

Essential Functions

• Manage and oversee the daily execution of the loan modification process from initial review through completion.
• Ensure loan files progress through Encompass milestones in accordance with established workflow rules and timelines.
• Review and resolve stalled, delayed, or exception driven modification files.
• Provide guidance and escalation support to loan modification processors, underwriters, and support staff.
• Serve as the primary operational point of contact for loan modification activities across Servicing, Legal, Underwriting, Construction/Repair, Closing, and Post-Closing teams.
• Ensure timely communication of modification terms, approvals, documentation requirements, and execution status.
• Coordinate execution and receipt of final modification agreements and ensure proper system updates.
• Analyze workflow inefficiencies and recommend operational, staffing, or system improvements.
• Develop and maintain process documentation, job aids, and training materials related to loan modification workflows.
• Support change management efforts tied to system upgrades, policy updates, or investor changes.
• Ensure all loan modifications comply with applicable investor guidelines, regulatory requirements, and internal policies.
• Support internal and external audits, regulatory examinations, and investor reviews.
• Identify process, system, or control gaps and implement corrective actions.
• Handle internal and external inquiries from borrowers, builders, loan officers, and other parties to the transaction.
• Ensure proper safeguarding of confidential and proprietary information of consumers and other protected information under the Company's Information Security Policy.
• Unless properly licensed under the SAFE Act or applicable state laws, and the duties of the position so require, the incumbent will not perform such tasks as taking mortgage applications, offering or negotiating rates or terms of a mortgage loan with the consumer, soliciting, arranging or finding mortgage loans, or counseling consumers about residential mortgage loan rates or terms, as those actions may be defined by applicable laws and regulations.
• Other job duties as assigned.

Qualifications

• Education Level: Bachelors Degree directly related to the position or equivalent, preferred

• Experience: Minimum five years experience in a variety of different roles is required.

• Additional Qualifications:

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs, as well as the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

• Company Required Skills:

• Excellent verbal and written communication skills required.

• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.

• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

• Commitment to company values:

• Customer Service - Proactive attention to each person

• Integrity - Do and say whats right

• Respect - Treat others with dignity

• Collaboration - Listen and work together

• Learning - Seek knowledge and strive for improvement

• Excellence - Deliver the unexpected

Physical Demands

• Physical Demands: Work is primarily sedentary; mobility in an office setting.

• Manual Dexterity: Ability to operate standard office equipment and keyboards

• Audio/Visual:

• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.

• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

• Environmental: Office environment - moderate noise, no substantial exposure to adverse environmental conditions.

• Travel: 5% or less

• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

• Schedules: Work is primarily performed during the business week, Monday - Friday

Authority Level

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances.
• Complexity: Problems encountered are limited to area/unit and are varied and require investigation, analysis, and review of professional/organizational standards; general precedents may exist to guide resolution.
• Impact: Decisions and actions have a direct impact on the outcomes of the department, projects, and programs.
• Interaction/Supervision: Works under broad direction with some latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications.
• Direct Reports: None
• Indirect Reports: None

Statement

This document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is "at-will," meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Target Salary Range: $56,900.00 - $94,833.00

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.