We are seeking a highly organized and proactive Loan Coordinator to work in-office and support the daily operations of our mortgage branch. This individual will play a key role in driving branch loan pipelines, ensuring smooth workflow management, and providing operational support to Branch Managers, Regional Managers, and Loan Officers. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, team-oriented environment.
Key Responsibilities
- Manage and monitor branch loan pipelines from application through closing.
- Coordinate with Loan Officers, Processors, Underwriters, Escrow, and Title partners to help ensure loans move efficiently through the process.
- Assist Branch Managers and Regional Managers with day-to-day branch operations and administrative functions.
- Track loan milestones and proactively follow up on outstanding conditions, documentation, and deadlines.
- Maintain accurate loan records and ensure files are organized and compliant with company policies.
- Prepare and distribute pipeline, production, and operational reports as requested.
- Serve as a point of contact for borrowers, referral partners, and internal team members regarding loan status updates.
- Help identify process improvements that increase efficiency and support branch growth.
- Coordinate meetings, training sessions, and branch communications.
- Support leadership with special projects and other duties as assigned.
Qualifications
Required
- High school diploma or equivalent.
- Strong organizational, communication, and multitasking skills.
- Proficiency in Microsoft Office Suite and mortgage-related software systems.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Professional demeanor and strong customer service skills.
Preferred
- Bachelor's degree or college coursework preferred.
- Previous experience in mortgage lending, banking, loan processing, loan coordination, or financial services.
- Familiarity with mortgage loan products, loan origination systems, and lending guidelines.
Skills & Competencies
- Strong attention to detail
- Excellent follow-up and time management
- Problem-solving abilities
- Team-oriented mindset
- Ability to manage multiple priorities simultaneously
- Strong verbal and written communication skills
This in-office position is critical to the success of the branch by helping drive loan pipeline performance, supporting leadership, and ensuring efficient day-to-day operations. The Loan Coordinator will work closely with Branch and Regional Management to help achieve production goals and deliver an exceptional customer experience.