Loan/Collection Officer 3 (PCN 089074)

Loan/Collection Officer 3 (PCN 089074)

Salary

$3,558.40 Biweekly

Location

Juneau, AK

Job Type

Full Time

Job Number

55002

Department

Commerce, Community, and Economic Development

Division

Investments

Opening Date

08/18/2026

Closing Date

8/31/2026 5:00 PM Alaska

Division

Investments

Position Open To

Alaska Residents Only

Bargaining Unit

Supervisory

Range

20

• Description
• Benefits
• Questions

Job Description

This position is open to Alaska Residents only.

The definition for Alaska residency is here. https://doa.alaska.gov/dop/recruitment/alaskaRes

You must meet this requirement to apply for this position.

This position is based on-site at our Juneau office and is not eligible for teleworking. The office is located in the State Office Building in beautiful downtown Juneau.

Curious about who we are and what we do? We invite you to learn more by visiting our website: https://www.commerce.alaska.gov/web/inv

The Division of Investments is seeking an exceptional and results driven Loan Officer 3 (PCN 08-9074) to provide leadership and supervision for our Juneau lending team. This position requires a strong leader with the vision, initiative, and expertise to effectively guide staff, oversee lending operations, and ensure the successful administration of loans across all our nine (9) revolving loan programs.

In this role, you will provide leadership and supervision over some of the most specialized and strategically significant loan programs in the state, programs that directly support industries central to Alaska's economy, identity, and long-term resilience.

This position requires a professional with demonstrated leadership and supervisory experience, a proven ability to guide and develop staff while managing complex lending operations, and strong financial judgment. The ideal candidate will possess a strong commitment to public service excellence, accountability, and sound decision making.

For the right individual, this opportunity offers significant leadership responsibility, high visibility, and the ability to make a lasting impact on industries vital to the State of Alaska.

If you are a leader who thrives on meaningful impact, embraces accountability, and is driven by work that strengthens communities across Alaska, this is the opportunity you'll want to compete for.

Could This Be You?

Are you someone who finds real fulfillment in helping Alaska's people, industries, and communities thrive through responsible lending and strong leadership?

Do you take pride in developing others, guiding a team, elevating their strengths, and helping them grow into their full potential?

Are you a leader who believes public service is about people first, who wants their work to make a lasting difference across Alaska?

Key responsibilities include:

• Provide guidance and support and ensure that all loan activities are conducted professionally and ethically. Oversee the performance and work of subordinate staff, ensuring adherence to all relevant statutes, regulations, policies, procedures, and industry standards.
• Exercise full supervisory authority by assigning incoming loan applications and requests according to staff authority levels, competencies, and training needs.
• Directly manage workload distribution, resource allocation, and staff scheduling to maintain efficient operations. Provide ongoing coaching, formal training, and corrective action when loan decisions or staff performance do not meet division standards, ensuring compliance and continuous improvement across the team.
• Provide excellent customer service to internal and external visitors, prospective, past and present borrowers, board members.
• Provide subordinates with performance measures, standards, and objectives; prepare timely evaluations based on established criteria. This involves setting clear performance targets, monitoring progress, and providing regular feedback to their team members.
• Travel to both urban and rural communities to promote the division's loan programs. Provide information and assistance with loan applications, making presentations to individuals and interested parties, and inspecting properties and business operations that have received division funding.

Working here means joining a team that truly matters. Everything you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You're not just leading an office; you're supporting the entire state.

If you want to be part of a workplace where your reliability is valued, your work makes a real difference, you'll feel right at home in the Division of Investments.

This is YOUR chance to uphold high standards, strengthen statewide economic development, and leave a lasting impact on the communities we serve.

Our organization, mission and culture:

The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers.

By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state.

The Department of Commerce, Community, and Economic Development's mission is to promote a healthy economy, strong communities, and protect consumers in Alaska.

The mission of the Division of Investments is to promote economic development in Alaska through direct state lending in industries and areas of the state that are under served or to fulfill a public policy goal.

The Division of Investments, Where Purpose Meets Power

Step into a leadership role where your guidance, decisions, and team development directly influence Alaska's economic strength. As a Loan Officer 3, you will lead with purpose, provide direction, mentorship, and oversight that will elevate staff performance and uphold the divisions program integrity.

Your lending expertise will amplify this impact, ensuring that every loan you evaluate and every decision you shape supports the people, businesses, and industries that keep Alaska thriving.

At the Division of Investments, lending leadership has real, statewide impact. The expertise you bring to credit analysis, loan structuring, and program oversight helps fishermen's small commercial fishing businesses as well as other small businesses start and grow with confidence. You're not just managing a loan, you're shaping opportunities, empowering communities, and ensuring that Alaska's public lending programs remain strong, accessible, and responsibly administered.

Your work fuels economic resilience. Your judgment builds trust. Your leadership helps Alaskans succeed.

Our division is collaborative, service-oriented environment where reliability matters because Alaskans depend on it.

Where professionalism and organization aren't just skills, they're commitments to integrity and public service.

Where your contributions ripple across one of the most unique economies in the world, from remote rural communities to busy urban hubs.

If you're ready to work with a dedicated team, and make every job count toward something bigger, this is your opportunity.

Our Working Environment

Step into a workplace where collaboration isn't just encouraged, it's the foundation of everything we do. The Division of Investments is a close-knit team that values trust, respect, and shared success. Here, you'll find an environment that is:

• Friendly and Welcoming: From day one, you're part of a team that supports each other and celebrates achievements together.
• Collaborative and Inclusive: We believe the best ideas come from open dialogue and diverse perspectives. Every voice matters.
• Professional Yet Personable: We maintain high standards of excellence while fostering a relaxed, approachable atmosphere.
• Mission-Driven: Our work has purpose; every task contributes to strengthening Alaska's economy and serving communities statewide.

This is more than a job! It's a place where you can build lasting relationships, make meaningful contributions, and enjoy a positive work-life balance.

To be successful in this position a candidate will need the following core competencies:

• Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.

• Accountability and Decision Making: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Comply with established control systems and rules. Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

• Organizational Awareness: Knows the organizations mission and functions, and how its social, political, and technological systems work and operate effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

• Supervision: Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provide feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and treated in a fair and equitable manner. Assignments include authority and responsibility to recommend or independently take action to employ (i.e., appoint, transfer, promote), discipline or discharge, or adjudicate grievances of direct reports.

• Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Legal, Government, and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process.
• Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.
• Managing Performance: Takes responsibility for employees' performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees' efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.

Equivalent to those typically gained by:

Any combination of preparatory post-secondary education and/or progressively responsible experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry.

Definitions:

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Special Note:

Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments.

Some positions may require travel to rural areas in small conveyances.

Additional Required Information

At time of application applicant(s) are requested to submit:

• Three (3) current professional references, two (2) of which have had supervisory responsibility over you, along with their current day-time phone numbers and email addresses.
• If using education for purposes to meet the minimum qualifications, please include your university transcripts.

At time of interview applicant(s) are requested to submit:

• Three (3) most recent performance evaluations (if available) or three (3) professional letters of recommendation.
• As this position is responsible for correspondence with variety of state, private and federal agencies, for legal documents relating to loans, we require two (2) writing samples at the time of interview.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employers name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the govermentjobs.com domains. For information on allowing emails from the governmentjobs.com domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Name: Yvonne Fink, Loan Manager

Phone: (907) 465-2510

Email: yvonne.fink@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatmans Union
• Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

01

Please rate your level of proficiency in Workflow Management. Rate your ability to manage a high-volume of loans while maintaining service levels, accuracy, and timely communication with members and internal partners.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

02

Please rate your level of proficiency in Regulatory Compliance & Quality Control. Rate your knowledge of making loan files consistently meet federal regulations (e.g., ECOA, TILA, HMDA), internal policy, and audit standards.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

03

Please rate your level of proficiency in Leadership, Coaching, Mentoring, and Team Development. Rate your proficiency in coaching, mentoring, supervisory and developing staff to improve accuracy, efficiency, accountability, customer relations, lending judgment.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

04

Please rate your level of proficiency in Collateral Evaluation & Risk Mitigation. Rate your proficiency in evaluating collateral types, determining appropriate loan to value ratios, and identifying collateral related risks.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

05

Please rate your level of proficiency in Member Communication & Service Delivery. Rate your proficiency in communicating loan decisions, requirements, and next steps clearly and professionally to members and internal partners.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area
• None of the above

Required Question

Employer State of Alaska

Address PO Box 110201

Juneau, Alaska, 99811

Phone (800) 587-0430 (Statewide toll-free number)

(907) 465-4095 (Juneau and out-of-state callers)

Website http://workplace.alaska.gov/