Loan Assistant - Team Lead

They will directly contact loan applicants as needed or as directed to assist Commercial Loan Officers with processing loan requests and will provide customer service support for existing loan clients' questions and inquiries. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public and colleagues.

About the Role:

POSITION SUMMARY

The Loan Assistant - Team Lead will be in a customer-facing support position, assisting Commercial Loan Officers with the loan origination and renewal process, primarily during the pre-approval stage of the loan process. They will directly contact loan applicants as needed or as directed to assist Commercial Loan Officers with processing loan requests and will provide customer service support for existing loan clients' questions and inquiries.

 

ESSENTIAL JOB DUTIES AND REPONSIBILITIES

• Indirectly supervises the team of Loan Assistants and actively acts to complete Loan Assistant duties as needed.
• Coordinates frequently with Sr. Commercial Loan Officer – Team Lead Production – to best manage workflow and prioritize commercial loan pipeline workflow.
• Communicates directly with Commercial Loan Officers for feedback regarding responsiveness of Loan Assistants to complete tasks.
• Review Loan Assistants team assignments and verify tasks are being completed as assigned.
• Take initiative to follow up directly with Commercial Loan Officers regularly and initiate contact with loan applications to resolve issues and obtain follow up documentation during loan process.
• Assists with administration of Loan Officer Loan Committee (LOLC) minutes and loan approvals and other lending department administrative tasks as needed.
• Input loan data into loan system for Commercial Loan Officers that provide term sheets and complete transmittal instructions to complete loan information in the nCino system.
• Coordinate with branch teams on Customer Information File (CIF) generation.
• Review entity and trust documentation as second set of eyes to confirm signers and guarantors
• Coordinating and ordering third party reports and tracking for receipt, uploading reports into the loan system for Commercial Loan Officer review. Commercial Loan Officer will provide contacts for outside third-party reports, appraisal and environments will be engaged by Loan Assistant with Credit team. Reports include:
  • Appraisals
  • Environmental Reports
  • UCC Searches
  • Flood Searches
    • Notify Commercial Loan Officers of flood determination review upon receipt and track for timely receipt of signed determination from customer when required.
  • Preliminary Title Report
• Request of pertinent insurance certificates including flood insurance certs if required. Commercial Loan Officer to provide contact information to lending assistant to coordinate for insurance.
• Review of loan codes and compliance items through loan stages of qualification through approval. Completion of Smart Checklist items as loan files move through loan stages to approval.
• Tracking Reg B timelines and Notices of Incomplete. Coordinating with Commercial Loan Officer on timely completion of Reg B.
• Reviewing Smart Checklist and loan system for file completion during final review prior to file moving to processing.
• Assist Commercial Loan Officers with FedEx of customer documents.
• Notary services for loan document signing (only if the Loan Assistant – Team Lead is a notary -optional).
• Post closing follow-up with Borrower for Collateral Tracking items (i.e. inked original loan documents, SNDA’s, etc.) and coordinate with Loan Support Team Lead to update status and clear items in nCino.
• The Loan Assistant - Team Lead will coordinate the assigning of files to the Loan Assistants by complexity and capacity of workload.
• The Loan Assistant - Team Lead will back up the loan operations team during heavy workload times (month and quarter end, vacations, etc.) with booking and may help when directed with doc preparation.
• Performs other duties as assigned.
• This is an on-site position and regular and timely attendance is considered an essential function of the role.

COMPLIANCE WITH THE BANK SECRECY ACT AND ANTI-MONEY LAUNDERING PROGRAM

The Bank Secrecy Act is intended to safeguard the U.S. financial system and the financial institutions that make up that system from the abuses of financial crime, including money laundering, terrorist financing, and other illicit financial transactions. The Board of Directors is committed to complying with both the spirit of the regulations and the letter of the law. All employees are expected to understand and comply with all aspects of the BSA and to perform their job duties in accordance with Bank BSA policies and procedures. Employees who willfully violate the BSA may be subject to both civil and criminal penalties and termination of employment.

About You:

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential functions of the position, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

 

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent.
• 5 or more years of experience in commercial and consumer loan policies and procedures and documentation is highly preferred.
• Knowledge of banking policies and procedures.
• Ability to multi-task and handle complex tasks efficiently. 
• Strong organizational skills and attention to detail.
• Ability to work within strict timeframes and meet deadlines.
• Excellent customer service skills.
• Good knowledge of basic office equipment.
• Working knowledge of Word and Excel.
• Thorough understanding of title reports and proper vesting to ensure lien position is highly preferred.

OTHER ATTRIBUTES:

• Customer/Client Focus
• Confidentiality
• Technical Capacity
• Stress Management/Composure
• Thoroughness
• Communication Proficiency

SUPERVISORY RESPONSIBILITIES

This position has indirect supervisory responsibilities, as it relates to workflow assignments and cross-training of team members, and provides input to manager on annual performance reviews for related team members.

 

LANGUAGE SKILLS

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public and colleagues. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compare rate, ratio, and percent and to draw and interpret bar graphs.

 

REASONING ABILITY

Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables.

 

PHYSICAL DEMANDS

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of occasionally (less than 10%) travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable, and timely on-site attendance.

 

All physical requirements are to be performed with or without reasonable accommodation.

 

WORK ENVIORNMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This position typically operates in a professional office environment and may include:

• A fast-paced work setting
• A moderate noise level consistent with an office environment

What We Offer:

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

 

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

 

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

 

No Recruiters or unsolicited agency referrals please.