A financial services firm in Virginia is seeking a Loan Officer Assistant to support Mortgage Loan Officers in Winchester. This hybrid role focuses on document collection, application review, and responsive member service in a fast-paced mortgage environment.
About the Opportunity:
- Shift: Day shift
- Schedule: Monday to Friday
- Hours: 8am to 4:30pm
- Setting: Hybrid (at least 4 days a week onsite)
Responsibilities:
- Support the Mortgage Loan Officers with document collection and member follow-up by phone and electronically
- Review loan applications for completeness, accuracy, and required supporting information
- Help move mortgage applications through the credit review process
- Respond to member inquiries and provide general mortgage-related guidance in a timely, professional manner
- Maintain accurate information, re-index documentation when needed, and provide backup support as assigned
Qualifications:- 1+ years of customer service, retail, or similar high-volume member-facing experience
- High School Diploma / GED
- Strong computer skills and the ability to learn new systems and processes quickly
- Excellent communication skills, attention to detail, and the ability to work in a fast-paced, metrics-driven environment
- Ability to work independently and in a team environment
- Effective customer service, judgment, and problem-solving skills
- Ability to perform basic mathematical calculations and work accurately with numbers
Desired Skills:
- Associate's and Bachelor's Degree
- Mortgage Lending or Banking experience
- Experience in call center, administrative, office support, hospitality, or other high-volume service environments
- Familiarity with Mortgage Documentation and Credit Review processes