Role ObjectivesThe Loan Admin Specialist works with internal and external parties to process, evaluate, and support all aspects related to the administration of loans originated from retirement accounts held under the PenServ investment platform.Essential Job Duties and ResponsibilitiesProcess daily loan payments and related transactions utilizing internal recordkeeping systems.Coordinate with internal funding departments to draft loan repayments from client's bank accounts.Prepare, evaluate, and communicate loan repayment plans and general logistics.Generate and analyze intricate reports summarizing overall activity and status for all loans held under the PenServ Investment Platform.Understand IRS and DOL regulations governing the administration of retirement plan loansAssist Relationship Management Teams with coordinating loan payment arrangements.Uphold PenServ's Customer Service standards to assist participants and Plan Sponsors with loan related matters.Comprehend the different moving parts associated with internal flow of operations to work with other departments on executing recurring tasks.Maintain detailed records and effectively keep track of daily, weekly, monthly, and quarterly procedures and special instructions.Assist internal departments and Relationship Management Teams with evaluating questions and issues related to the maintenance of loans repaid via payroll deductions.Track missed loan payments across all plans to generate pertinent reports and produce internal communications.Assist with special projects designed to identify deficiencies in loan processing internal procedures.Keep detailed records of all applicable documentation associated with the origination of new loans.Identify and monitor delinquent loans to execute internal deeming procedures and generate pertinent tax reporting forms.Review industry standards and regulations to relay relevant information to internal and external parties.Supervisory ResponsibilitiesNoneQualifications and Education RequirementsBachelor's degree preferred. Proficient in Microsoft Office productsIntermediate or advanced Excel skills Preferred Skills/AbilitiesDetail oriented and outstanding organizational skills. Basic math and accounting skills. Ability to work independently and in team settings. Excellent written communication skills. Ability to professionally and effectively communicate with customers. Physical Job RequirementsProlonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times