As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
Primary Duties:
The Load Planner coordinates the efforts to operate a portion of our trucking fleet within a designated area/customer group. Provides customer service and handles day-to-day customer inquiries, customer demands and requirements to maintain a steady flow of freight. Serves as the point of contact for customer shipping requirements, compliance with rates, order entry and preplanning trucks/drivers. Coordinates with other departments to enhance customer satisfaction.
Responsibilities:
Manages designated customer account and their revenue base while coordinating traffic flows, freight allocations, quoting of rates and delivery/pick-up schedules.
Responsible for accuracy of electronic order entry, effective communication with drivers, and conflict resolution.
Controls the preplanning of trucks/drivers. Maximizes equipment utilization while ensuring customer shipping requirements are met.
Review and analyze financial reports and take corrective action.
Generate and communicate freight rates.
Assist other load planners/departments/management in the supporting the larger PCA effort to satisfy our customers.
Available all hours via cell phone (company phone provided).
Basic Qualifications:
1+ years of experience in the transportation field; preferably as a dispatcher
Knowledge of transportation industry laws, safety regulations, and general Trucking basics.
Preferred Qualifications:
Bachelor's degree related to transportation or business application.
Experience with TMW dispatch system & Omnitracs satellites.
Knowledge/Skills/Abilities:
PC skills including Excel, Word and Outlook
Strong communication skills
Time management & analytical skills
Negotiation & decision making skills
COMPENSATION AND BENEFITS
PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.
At PCA, we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers — large and small — package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise.
So a partnership with PCA isn’t just about buying boxes. It’s about building a relationship with a knowledgeable, trusted, committed source; adding value to your business; and actively contributing to your success in the marketplace.
Whether you are looking for conventional shipping containers, custom-printed corrugated boxes, custom packaging or eye-catching retail visual displays, PCA is here to deliver the right packaging solution on time and on budget.
At PCA, our people are as sharp at posing questions as they are at providing answers. With good reason… We realize that the key to offering responsive customer service is never taking our customers for granted. That’s why at the same time you’re learning about our products and how we do business, we’re learning about yours.
So don’t be surprised if PCA people collaborate more than you’re used to, or engage you in conversations that go beyond flute profiles and stacking strength. For PCA people, it’s all about understanding customer service — doing our very best to give you the ideas and products that support your needs.