LMS Support Specialist

This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. The LMS Support Specialist provides first-line support for the organization’s Learning Management System by responding to user tickets related to access, permissions, and basic system issues.

LMS Support Specialist
Contract (3 Months + Possible extension)
Plano, TX (Onsite)
 
Pay Rate: $25-27 an hour on W2 (DOE)
 
Job Description:
The LMS Support Specialist provides first-line support for the organization’s Learning Management System by responding to user tickets related to access, permissions, and basic system issues. This role focuses on operational support—resetting passwords, updating administrative access for managers, and resolving common user issues—while escalating more complex system problems as needed.


Key Responsibilities:

• Respond to LMS user tickets related to Password resets, User access and role/permission updates & Manager and administrator access changes
• Troubleshoot common LMS issues using documented procedures
• Escalate complex or system-level issues to the appropriate team
• Maintain accurate records of ticket resolutions and access changes
• Follow established security and access control guidelines
• Communicate clearly with users regarding issue resolution and next steps
• Assist with basic reporting or audits as requested

 
Skills & Qualifications:

• Comfort working in ticketing systems and following standard workflows
• Strong attention to detail, especially around access and permissions
• Clear written communication skills for user-facing responses
• General technical aptitude and ability to learn systems quickly
• Basic Excel skills (filters, formatting; formulas a plus but not required)
• Experience with user provisioning or access management
• Familiarity with service desk or helpdesk environments

 
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 For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.