Job Summary:
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE WE?
Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, then please read on!
THE JOBLive Nation Albuquerque is looking for fun, energetic, and music-loving people to fill this seasons job openings. This is a seasonal, hourly position that works concert days only. The job begins in March with training, and the concert season will conclude in October.
Ancillary Crew Members play a key role in enhancing the guest experience by supporting all ancillary sales and operations at the venue. This includes assisting with products and services such as lawn chair rentals, Fast Lane, VIP Clubs, parking upgrades, and other guest amenities. Crew members ensure guests have a smooth, friendly, and efficient experience from the moment they arrive until the end of the event. This position takes place in an outdoor live entertainment setting, with exposure to varying weather conditions. Ancillary Crew Members are expected to maintain a friendly and professional demeanor while working in a dynamic, guest-facing environment.
WHAT THIS ROLE WILL DO
Greet guests in a friendly and professional manner while promoting venue amenities and upgrades Assist with the setup, operation, and breakdown of ancillary areas (e.g., lawn chair rentals, signage, Fast Lane entry, and merchandise hubs) Handle sales transactions accurately using point-of-sale systems or handheld devices Maintain accurate inventory counts of ancillary products before, during, and after events Keep work areas organized, clean, and stocked throughout the event Communicate effectively with the Ancillary Manager, Supervisors, and other departments Provide excellent customer service by answering guest questions and resolving minor issues promptly Support signage setup and visibility to ensure clear guest communication Assist with end-of-shift reconciliations, equipment returns, and reporting as directed Follow all venue, company, and safety policies and procedures
WHAT THIS PERSON WILL BRING
Strong customer service and communication skills Comfortable handling cash, credit, or mobile payment transactions Ability to work in a fast-paced environment and remain professional under pressure Must be reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays Ability to lift to 25+ lbs. and stand for extended periods Prior experience in customer service, hospitality, or live event operations preferred (but not required) Positive attitude and team-oriented mindset Comfortable engaging with large crowds and promoting sales Dependable and self-motivated with strong attention to detail Passionate about delivering exceptional guest experiences
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.