Retail Customer Service Associate FedEx
Sioux Falls, South Dakota25 days ago
- Full-time
Morris Insurance Agency
- Sioux Falls, South Dakota
- 30+ days ago
- Remote
Highlights
Responsibilities: Engage with customers in real-time through live chat to provide support and assistance Resolve customer queries, issues, and complaints in a timely and professional manner Collaborate with other team members to ensure consistent and high-quality customer service Document customer interactions and feedback for analysis and improvement Stay up-to-date on product knowledge and company policies to provide accurate information to customers . Qualifications: 1+ years of experience in customer support or a related field Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and attention to detail Proficiency in using live chat software and CRM systems .
Numbers & Facts
| Location | Sioux Falls, South Dakota (Remote) |
Description
We are seeking a dedicated Live Chat Support representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time assistance to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities:
Engage with customers in real-time through live chat to provide support and assistance
Resolve customer queries, issues, and complaints in a timely and professional manner
Collaborate with other team members to ensure consistent and high-quality customer service
Document customer interactions and feedback for analysis and improvement
Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Qualifications:
1+ years of experience in customer support or a related field
Excellent written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficiency in using live chat software and CRM systems
If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we encourage you to apply for the Live Chat Support role.
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