YOUR IMPACT Your activities and contributions will have a direct impact on Agio and its customer base. Through your day to day activities, your key objectives are: Provide consistent and thorough updates to clients - Be a subject matter expert and trusted advisor to our clients’ technology staff
- Ensure you are always taking into account the clients security when implementing new technologies or making changes for our clients
OBJECTIVES – YEAR ONE - Engage with clients, lead projects, and be a technical escalation point for support staff
- Become an expert in one of our top client’s containerized environment
- Become proficient in other listed job requirements
JOB SUMMARY - Must be a self-starter, able to work through issues from start to finish with little assistance, reporting on root cause providing recommendations for resolution.
- Should have previous hands on Linux server experience and must be comfortable with taking escalations on advanced server issues from the rest of the support organization.
- On-call is required as a part of this role. Engineer would be expected to be available when necessary to take escalations from systems engineers and team leads.
- Must be flexible to work long days or weekends when necessary for client implementations, systems upgrades, or other projects.
- Expected to work as part of a team, not on an island, and be openly collaborative when working through issues with other team members so they can address issues during future occurrences.
RESPONSIBILITIES - Speak to clients regarding their technology needs and making recommendations
- Troubleshoot issues promptly and perform Root Cause Analysis
- Work cases from a ticketing system and provide quality updates to clients and team
- Document all work completed and train support staff on client systems
REQUIREMENTS - 3-5+ years Linux server administration experience including but not limited to:
- Strong understanding of Linux patch/package management.
- Strong understanding of File System Technologies including (NFS, GlusterFS, AutoFS, Samba, CIFS)
- Strong understanding of OS performance tuning.
- Strong understanding of rsync.
- Strong understanding of using OS tools to diagnose hardware issues
- Shell scripting
- 2-4+ years Storage/Network experience from Linux/UNIX perspective
- Ability to troubleshoot SAN issues
- Ability to troubleshoot iSCSI.
- Ability to troubleshoot networking issues
- 1-3+ years in centralized authentication services, e.g. Powerbroker preferred
- 1-3+ years working with containers is a must. Docker preferred.
- 1-3+ years in Automation tools, e.g. Puppet/Ansible, preferred
- 2-3+ years VMWare ESXi preferred. Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.
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